About Our Client
My client is a fast-growing Telecoms company dedicated to driving change across the local area and beyond.
Job Description
Responsibilities include:
* Create and maintain Service Operations Reports to meet the needs of our customers, as well as internal requirements. This will include available and forecasted properties ready for provisioning.
* Able to proficiently use MS Excel and reporting tools (PowerBI, Superset) and interrogate databases (e.g. SQL)
* Analyze, mine, and process internal data using datasets from business systems to deliver a validated output, with regards to statuses of Property Reference Numbers (UPRN) through the agreed milestones, which develops strategic and actionable intelligence and helps to inform decision-making, including identification and escalation of data inaccuracies to the relevant owner.
* Work closely and collaboratively with internal departments to ensure Service Operations meet all reporting requirements and deadlines.
* Drive continuous improvement of processes, highlight data discrepancies, and create operational procedures to address data quality.
The Successful Applicant
Experience & Qualifications
* Microsoft applications (Power BI, MS Excel) advanced skills
* Strong knowledge of Data Management platform
* Acquiring data from primary or secondary data sources and maintaining databases
* Working within Telecoms, specifically Fibre-related products and understanding of network topologies such as Point to Point (POP) / 10 Gigabit passive optical network (XGS-PON)
* Working within a Service Support Environment
* Identify, analyze, and interpret trends or patterns in complex data sets.
* Filter and "clean" data by reviewing datasets, and performance indicators to locate and correct issues with the data.
* Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with accuracy.
* With supervision, synthesize data to form recommendations and actionable insights.
* Basic understanding of programming principles, previous Excel work or Python, working with conditional formulas/expressions (IF-ELSE logic)
* Excellent skills on Microsoft applications, e.g. Excel formulas, pivots, and charts, PowerBI dashboards
* Using Service Desk applications
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