Job Description
This role can be based in any of our following offices: Glasgow, Aberdeen, Manchester, and London.
As a Senior D365 CE Functional Consultant, you'll be at the forefront of our Business Applications pillar, leveraging your deep Dynamics knowledge and expertise to drive high-profile D365 projects.
Your responsibilities will include:
* Advise and inspire customers on how to achieve maximum business benefits from their new system.
* Lead a delivery team on Dynamics 365 projects. Progresses the objectives & processes, making contributions to supporting business functions.
* Work with customers to understand and define their business process to configure their Dynamics CRM/D365 system.
* Assist with configuration tasks, data migration and end-to-end testing.
* Provide end-user training courses and ad-hoc coaching.
* Design and test customisations to the Dynamics 365 Customer Engagement/Power Platform system.
* Participate in go-live stages of projects.
* Push projects along through daily communications with the customer and/or project manager.
* Carry out pre-sales engagements, building a comprehensive understanding of customer requirements and business challenges, building and delivering demonstrations of solutions.
Qualifications
Desired Skills and Experience
We are looking for a dynamic and passionate team player with the following qualifications and experience:
* Significant experience with Dynamics 365 CRM, particularly in Customer Service, Customer Insights Journeys or Sales modules
* Substantial experience within the Financial Services sector
* Proven ability in designing solutions, facilitating customer meetings, and managing stakeholders
* Expertise in customising and configuring Dynamics 365 without code, including experience with Power Platform (Power Apps and Power Automate)
* Strong analytical, problem-solving, and communication skills, with proficiency in creating comprehensive documentation
* Experience in data migration, testing, and validation of solutions
* Ability to mentor junior team members and provide technical leadership
* Relevant certifications such as Microsoft Certified: Dynamics 365 Functional Consultant Associate or equivalent
* Understanding of Agile methodologies and project management principles.
Additional Information
At Telefonica Tech, we believe, inclusion is the bridge for everyone to be their authentic self. We respect and celebrate our differences as diversity is what makes us unique and sparks our innovation. Be you with us and feel you belong.
We encourage applications from a wide range of individuals, irrespective of: age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or beliefs and sexual orientation.
We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.