Integrated Urgent Care (IUC) Clinical Duty Manager
As an Integrated Urgent Care (IUC) Clinical Duty Manager (CDM), you will be part of a team responsible and accountable for providing leadership to Clinicians through safe and effective clinical support and supervision, with staff welfare in a demanding environment.
Supported by the IUC Clinical Operations Lead and in close working relations with our Clinical Practice Developers, you will contribute to the development and maintenance of autonomous clinical assessment/decision-making skills of clinicians, achieving safe and appropriate outcomes for patients to appropriate care pathways/resources.
Collaboratively working with and providing clinical support to the IUC Operational Management Team, you will maintain patient safety and staff well-being, ensuring operational and clinical quality standards are met.
As a member of the CDM Team, you will contribute to a clinically focused 24/7 service, effectively clinically leading the IUC Contact Centres, while maintaining close working relations with the Emergency Operations Centre CDM Team.
Opportunities are available at both Wakefield and Rotherham Contact Centres, with cross-site working required on occasions.
Full and Part-Time opportunities are available. While we are looking for permanent team members, discussions around secondment opportunities are welcomed.
Main Duties of the Job
As a Clinical Duty Manager, you will be accountable for the effective day-to-day leadership and management of the clinical delivery of the Integrated Urgent Care (111) service for Yorkshire Ambulance Service. You will make clinical and operational management decisions that are proportionate and necessary to ensure the safe provision of high-quality clinical care to the patients of Yorkshire. You will be responsible for the delivery of both the Operational and Strategic objectives of the Trust as appropriate to the level of your role.
Behaviours within the role will be as important as results, and it is essential for the Clinical Duty Manager to be flexible in approach to managing the day-to-day running of a busy IUC environment to ensure that the service is best set to meet the needs of patients.
Clinical Duty Managers may be expected to undertake the role of tactical management in line with JESIP principles, managing any major/critical incidents that occur in conjunction with the Operational Manager, Senior Management Teams, and the Trust's strategic commanders. Any necessary training will be provided.
About Us
Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline, and inner cities. We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live. We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.
Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits, and flexible working including hybrid working.
Benefits:
* Flexible working including part-time hours, job shares, and flexible hours, agile working (role dependent)
* 27 days annual leave, increasing to 33 with service
* Contributory Pension
* NHS Discounts including shops, restaurants, gyms etc.
* Car lease and other salary sacrifice schemes (salary dependent)
* Dedicated employee assistance and counselling service
* Opportunities for research participation, career progression, and ongoing development
* Well-respected, committed, and supported staff networks for our workforce
Check out our YAS One Team Simulation! YAS One Team Simulation
Job Responsibilities
Behaviours within the role will be as important as results, and it is essential for the Clinical Duty Manager to be flexible in approach to managing the day-to-day running of a busy IUC environment to ensure that the service is best set to meet the needs of patients.
Clinical Duty Managers undertake the role of tactical management in line with JESIP principles, managing any major/critical incidents that occur in conjunction with strategic commanders and Senior Management teams, always taking responsibility for communications relating to the incident.
Assisting in the achievement of national and local performance targets and quality standards for the Contact Centre, along with direct line management and development responsibility for staff within the IUC Contact Centres.
Person Specification
Qualifications / Knowledge
* HCPC registered paramedic or NMC Level 1 registered nurse with at least two years clinical experience
* Evidence of Continuing Professional Development
* Proven leadership and team management skills with the ability to set clear standards, empower and delegate
* Ability to make sense of, and manage, conflicting priorities and reach effective and timely solutions
* Able to make critical decisions quickly and rationally based upon complex information and the need for action based upon options available
* Understands the concepts of negotiation and can apply tactics to negotiations to achieve satisfactory outcomes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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