Job Description
About the role
As a Strategic Payroll Manager for Moorepay you'll be responsible for handling a portfolio of clients, making decisions based on your knowledge and experience, delivering every aspect of the strategic payroll service. You will be a subject matter expert on our payroll and our systems, focused on service delivery and providing a great client experience.
In this role you'll work from our Swinton offices on a hybrid basis, Tuesday-Thursday office based with Monday & Friday working remotely.
Key responsibilities include:
1. Managing a portfolio of clients, ensuring their payrolls are fulfilled timely, accurately and securely.
2. Answering client queries about their Payroll or Moorepay systems via email and telephone, within service level agreements, striving for client advocacy and first contact resolution.
3. Owning and taking responsibility for the client journey, always ensuring service excellence.
4. Helping clients understand how best to use their Moorepay Software to support their business needs.
5. Sharing knowledge and expertise with onshore and offshore colleagues, striving for a consistent client experience.
6. Managing customers to control quality and format of client input and reduce delays in processing.
7. Working with the Implementation team to proactively manage customer onboarding, through first run into BAU.
8. Meeting departmental and service delive...