Primary Responsibilities The following are the core responsibilities of the Operations Assistant. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: Supporting the Practice Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities To support the OM & ED in specific assigned tasks, project work and operational running of the practice Providing leadership and guidance to all staff ensuring that they adhere to policies and procedures at all times Actively encouraging and promoting the use of patient online services Managing DNAs, providing data and planning tools coupled with liaison with referred repeat offenders To become familiar with all relevant aspects of the clinical software system, assisting with data quality and provide support and guidance to staff in its use to promote quality Resolution of simple problems with PCs, laptops, printers, facilities and equipment, escalating as required Assist the OM & ED with the annual program of equipment and building maintenance Assist the OM & ED with monthly and quarterly clinical reporting and claims Arrange, assist and track various statutory requirements to include appraisal, training, CPD/PDPs and new starter admin Organise and maintain the practice staff training records Organise internal & integrated team meetings and external such as Palliative Care and Evening Clinical Education Speaker programme Attending and completing meeting minutes for internal & external meetings Assist with peripheral software packages e.g. AccuRx which enhance patient communication Provide support and ad-hoc practice work for the OM & ED Assist with weekly fire alarm testing and fire walks as requested Provide secretarial support and ad-hoc practice work for the OM & ED, or other departments as required Producing quarterly practice newsletters Assist with administering Breathe HR platform to include Annual Leave requests and sickness reporting Ordering stationary, PC supplies, cleaning supplies, PPE, uniform and other ad hoc items Assist with organising and preparing for all risk assessments in line with regulations Ensure all clinicians have in date indemnity and GMC/NMC and send reminders to those with upcoming due dates Collate SEA paperwork and ensure all is completed with follow up reviews Action all Smartcard queries to include setting up new starters, locked accounts, and any detail changes Follow legionella guidelines and ensure that least used water outlets are ran weekly and that temperatures of taps are taken on a rotated monthly basis Order annual car permits for clinicians who make home visits Complete monthly checks on all staff first aid kits ensuring that they are replenished and in date Any other appropriate task as directed by either the OM, ED or partners Secondary Responsibilities In addition to the primary responsibilities, the healthcare assistant may be requested to: Act as the practice liaison with the Chair of the Patient Participation Group Implement the complaints process, ensuring complaints are dealt with in a timely manner and, where necessary, escalated to the next level Ensure all staff are aware of the management of the premises, including health and safety aspects and undertake risk assessments and mandatory training as required Monitor and disseminate information on safety alerts and other pertinent information Maintain the significant event database, providing advice to staff and briefing the team at meetings as required Identify trends and devise solutions to reduce risk and repeated occurrences of significant events Develop, implement and embed the practice audit programme (in conjunction with the lead nurse) Participate in practice audit as directed by the audit lead Support the practice manager in the reviewing and updating of practice policies and procedures Support the practice and management team with continuous improvement and change initiatives Participate in local initiatives to enhance service delivery and patient care Support and participate in shared learning within the practice Complete opening and closing procedures in accordance with the duty rota