About Edmund Optics Europe
Edmund Optics is a leading manufacturer and supplier of optics, imaging, and photonics technology. Our state-of-the-art manufacturing capabilities combined with our global distribution network has earned us the position as one of the largest suppliers of off-the-shelf optical components and a trusted partner for customized solutions.
We support numerous markets around the globe, including advanced diagnostics, semiconductor & electronics, machine vision, automation, and R&D; our products are used in a variety of applications ranging from DNA sequencing to retinal eye scanning to high-speed factory automation.
Product Support Manager EMEA (f/m/d)
We are looking for a highly competent and skilled Product Support Manager EMEA to manage our Product Support Team (Sales & Applications Engineers) and maximize the level of service offered to our customers regarding products and applications.
Responsibilities:
* Manage and develop the Product Support Team with the objective of customer satisfaction, revenue growth, high productivity, and individual accountability
* Schedule Sales & Applications Engineers to provide adequate phone, email, and chat coverage
* Assist the Product Support Team with complex technical inquiries, involve Solutions Engineers for technical issues, and Regional Sales Managers when significant new opportunities are identified
* Work towards continuous improvement of sales process and customer journey with Edmund Optics, develop, promote, and execute a long-term strategy for continuous improvement
* Define and track key performance indicators (KPIs) and report them to stakeholders
* Participate in tradeshows and conferences
* Interface with marketing to provide customer feedback and identify customer support needs to ensure EO service leadership
Qualifications:
* Degree in engineering, physics, mathematics, or hard science
* Minimum of three (3) years experience in technical sales and/or product support
* Proficiency in key optical engineering and physics concepts/optics industry experience preferred
* Knowledge of company products, applications, capabilities, and sourcing possibilities
* Knowledgeable about sales and support processes
* Proven leadership ability to manage people, build highly effective, diverse teams, and create positive working atmosphere
* Fluent in English, additional language skills preferred
* Strong organization skills
* Able to identify key objectives, set goals, and execute plans
* Excellent communication and presentation skills, both written and verbal
* Travel willingness (occasional visits to tradeshows and other Edmund Optics sites)
What We Offer:
1. A versatile and challenging position alongside a highly competitive employment package within our dynamic and successful corporation in a growing and future-proof industry
2. The opportunity to work with highly motivated, self-driven, and open-minded people with a great team spirit
3. A range of employee benefits, including:
* Company pension scheme
* Subsidized gym membership
* Cycle to Work scheme
* Company events...
Location:
This office-based position can be located in York (UK), Mainz (Germany), or Lyon (France), depending on the candidate's preference.