Primary Details
Time Type: Full time
Worker Type: Employee
The Opportunity
QBE’s renowned and growing Multinational Service Centre in Chelmsford has an exciting opportunity as a Multinational Service Manager.
We are seeking individuals who are looking for a chance to join a great team in a supportive environment where anything is possible. If you are a team player with a desire to lead and inspire, then this is the role for you.
Your New Role:
This is a key role to the European Operations (EO) business where you will be managing a team of Multinational Service Experts to deliver essential multinational servicing and co-ordinating programmes through their full lifecycle (policy administration, claims, risk engineering, and cashflow management) whilst working with producing underwriting teams and Global Network offices. This team will be servicing our top tier clients and will require bespoke solutions and key focal points to ensure key service requirements are met. The team are based in the UK as well as Continental Europe and will require occasional foreign travel.
Key Responsibilities:
* Develop awareness of Multinational’s global business plan.
* Meet with clients and brokers on a regular basis to manage service expectations and sell QBE’s Multinational Proposition.
* Co-ordinate and support all aspects of account servicing from account creation to cash management.
* Undertake activities in accordance with all agreed controls, standards, and procedures.
* Provide guidance on compliance, regulatory and tax.
* Ensure smooth communication and service standards within the Multinational Service Centre (MSC).
* Track and manage servicing levels in line with performance standards and client expectations.
* Manage your team to ensure day to day service delivery.
* Provide training and advice to your team to increase capability and knowledge.
* Monitor PMP forms, development plans, and perform annual appraisals.
* Act as a deputy for the Multinational Service Centre Hub Manager.
About You:
* Ability to empower your team to create a flexible, creative, problem-solving environment.
* Relationship Management skills.
* Experience of working to established processes and driving process improvements.
* Demonstrable experience of working in a global environment with diverse cultural demands.
* Insurance background in an underwriting/broking environment is preferred.
* Experience managing teams according to tight service levels in complex environments.
Why QBE? At My Best
At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. Our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you.
Benefits:
* 30 days holiday a year with the option to buy up to 2 additional days.
* Flexible working opportunities.
* Pension plan with employer contributions of 10% of your basic salary.
* Private medical insurance.
* Family-friendly policies.
* Short term remote work abroad.
* Sustainable investing initiatives.
Application Process:
To submit your application, click "Apply" and follow the step-by-step process. We believe this is our moment – what if it was yours too?
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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