Customer Operations Analyst – Full-Time Position
Location: Hybrid Remote in London, EC4R 1BR
Salary: Starting at £25,000 per year (based on experience)
Are you ready to be part of a fintech start-up revolutionizing the short-term lending market? At The Money Platform, we are a peer-to-peer lending company committed to using the power of the crowd to disrupt the industry positively. As the first fully regulated firm in our UK market, we take pride in innovation, excellence, and customer-centricity.
We are a small, fast-growing team of risk, operations, and finance experts, and we’re on the lookout for a motivated Customer Operations Analyst to join us and make a difference.
About the Role
As a Customer Operations Analyst, you will play a crucial role in supporting our business operations. Joining us at an exciting stage of growth, your responsibilities will initially include:
* Customer Support: Delivering exceptional service by responding to customer queries through platforms like Zendesk.
* Complaints Handling: Managing and resolving customer complaints with professionalism and empathy.
* Collections: Contacting customers to resolve missed payments in a professional and understanding manner.
* Data Tasks: Collating and analyzing data to support operational decision-making.
This role offers variety and the opportunity to develop skills in other areas of the business as we grow.
About You
We’re looking for someone who thrives in a fast-paced start-up environment. To succeed in this role, you will need:
* Strong Communication Skills: Excellent written and verbal skills in English.
* Analytical Mindset: A solid understanding of financial concepts and proficiency with Excel and numbers.
* Problem-Solving Ability: Quick thinking, calm under pressure, and solutions-oriented.
* Empathy and People Skills: Ability to connect with customers and manage challenging conversations professionally.
* Adaptability: Willingness to work flexible hours if needed.
What We Offer
* Growth Opportunities: Full-time role with the chance to learn about and grow into other business areas.
* Incentives: Potential for equity incentives over the long term.
* Dynamic Environment: Be part of a close-knit, innovative team based in central London.
How to Apply
If this sounds like the right opportunity for you, we’d love to hear from you! Please send us:
* Your CV.
* Brief responses to the following questions (50 words max each):
* What makes for winning customer service?
* Share an example of managing a difficult person or customer.
All candidates must be eligible to live and work in the UK and should be able to commute to or relocate to London, EC4R 1BR before starting.
Start Date: ASAP
Job Type: Full-time
Pay: £23,000.00-£26,000.00 per year
Benefits:
* Casual dress
* Company events
* Company pension
* Cycle to work scheme
* Work from home
Schedule:
* Monday to Friday
Ability to commute/relocate:
* London, EC4R 1AP: reliably commute or plan to relocate before starting work (required)
Education:
* Bachelor's (preferred)
Work Location: In person
Application deadline: 15/02/2025
Reference ID: The Money Platform
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