Position Title:
Travel Claims Handler (Hybrid Working)
Salary:
£25,000 - £29,562 (Dependent on Experience)
Location:
Southampton & Surrounding Areas.
Job Type:
Full-time
Training:
Full training provided
Eligibility:
Candidates must reside in and be eligible to work in the United Kingdom.
Overview:
Joining as a Travel Claims Handler means stepping into a key role as the initial point of contact for customers facing unexpected challenges during their travels. This role goes beyond processing claims; it involves empathising with customers, understanding their unique circumstances, and guiding them through the claims journey to make a positive impact.
Duties and Responsibilities:
1. Claims Evaluation: Evaluate claims and verify insurance policy coverage via email and telephone.
2. Information Gathering: Collect necessary documents and information to proceed with claims.
3. Efficient Resolution: Resolve claims efficiently and provide first-class service.
4. Customer Communication: Handle high call volumes and emails, providing clear verbal and written guidance.
5. Customer Focus: Ensure the claims process is customer-centric, empathetic, and effective.
6. Upholding Company Values: Represent the organisation's values in every interaction.
Requirements:
1. Technical Skills: High competency in computer usage.
2. Experience: Previous call centre or customer service experience preferred.
3. Communication: Confident and clear communicator with exceptional verbal and written skills.
4. Organisation: Highly organised with good attention to detail and the ability to multitask.
5. Customer Focus: A natural flair for empathising with customers and a passion for making a difference.
6. Adaptability: Ability to switch between handling telephone calls and emails seamlessly.
Salary and Benefits:
1. Hybrid working arrangement (after probation period).
2. Competitive salary (£25,000-£29,562 per annum).
3. Comprehensive training and onboarding.
4. Free Health Cash Plan worth £1,700 per annum.
5. Generous high-street rewards scheme for family and friends.
6. Free travel insurance (subject to qualifying criteria).
7. Discounts on home and motor insurance.
8. Fantastic opportunities for learning, development, and career progression.
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