Field Service Engineer / Field Support Technician who can fault-find hardware and software applications and break-fix hardware devices, with excellent client-facing skills, is required for a well-established company that delivers and supports a wide range of technical services and hardware for the Retail and Hospitality Industry.
LOCATIONS DEPLOYED:
Bradford & surrounding area.
DUTIES:
Your duties as Field Service Engineer / Field Support Technician will include:
1. Conduct daily visits to client locations for the purpose of break-fix install, refurbish and maintain EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi and other pertinent IT equipment in the industry.
2. Travel to client sites to provide on-site equipment swap-out services, minimizing downtime for the client during the replacement process.
3. Perform the setup of Wi-Fi devices and identify faults with data network cables on-site.
4. Troubleshoot and resolve technical, hardware, or software issues during site visits, promptly escalating to the appropriate team when necessary, if solutions are not immediately attainable.
5. Ensure troubleshooting steps and actions are well documented and signed off by the client before completing the task at the site.
Note: There will also be UK-wide travel and staying away from home when required.
Essential Requirement: Full UK Manual Driver's License, which is essential for this role. This role will involve being on the road daily visiting clients, which may involve some overnight stays.
JOB OVERVIEW:
We have a great job opportunity available at nGeneration for a Field Service Engineer / Field Support Technician. This role requires the ability to identify and fix hardware and software issues, as well as repair hardware devices. Additionally, excellent client interaction skills are essential.
Once you have completed your induction training, you will be responsible for visiting customer sites to install, refurbish, and maintain various types of technical equipment, such as EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi, and other industry-related IT equipment.
You will also conduct site surveys and audits for clients to determine the requirements and specifications for installing or servicing retail/hospitality technical equipment and hardware.
ABOUT THE COMPANY:
nGeneration has been supporting the retail and hospitality industry for over 22 years, providing field service maintenance to the biggest hospitality chains across the UK. nGeneration also boasts a brand-new '20,000' sq ft HQ facility based in Tipton, in the Midlands, that is the central base for all the company's other activities, such as on-site repairs, support hub, staging and warehousing.
Requirements:
Experience in installing EPoS within the retail or hospitality industry would be ideal. However, candidates with experience in IT Technical Support, Installations, Telecoms / Broadband Engineering, or a similar environment where hardware devices are installed, supported, and troubleshot, will also be considered. Additional EPoS installation training will be provided.
Experience:
* 1 year of IT support experience (preferred)
* 1 year of EPoS experience (preferred)
Licence/Certification:
* UK Manual Driving Licence (required)
Benefits:
We highly value our employees and understand the importance of work-life balance and job satisfaction. Therefore, in addition to the company van and fuel card, we offer a comprehensive range of benefits, including:
* Training: We provide training opportunities to enhance your skills and knowledge.
* 28 Days Annual Leave: A generous annual leave allowance of 28 days.
* Company Events: We organize exciting company events, team parties, and team-building activities.
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