Job Description - Rooms Division Manager (HOT0B3MC)
Work Locations
Hilton London Tower Bridge Hotel
5 More London Place, Tooley Street
London SE1 2BY
WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE.
The Hilton London Tower Bridge is a fully refurbished contemporary 248 room hotel. Its location makes it a well-known and ideal accommodation for business travellers and families. The hotel boasts 2 floors of modern meetings and events spaces. Its main restaurant offers a mixture of modern British and International cuisine. In addition, the Two Ruba bar provides a wide range of sophisticated and expertly crafted cocktails and drinks for the guests. This endeavour for a perfect service makes employment in the hotel an outstanding career opportunity for every hospitality professional who wants to learn new tricks or extend existing skills.
A WORLD OF REWARDS
* Competitive
* Smart uniform provided and laundered
* Free and healthy meals when on duty
* Grow your Career!
* Personal Development programmes designed to support you at every step of your career
* A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
* Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
* Team Member Referral Program
* High street discounts: with Perks at Work
* Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
* Guest Experience Day: 1 night stay with dinner and breakfast after successfully passing probation
* Modern and inclusive Team Member’s areas
A Rooms Division Manager is responsible for overseeing all Rooms Division operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives.
What will I be doing?
As a Rooms Division Manager, you are responsible for overseeing all Rooms Division operations to deliver an excellent Guest and Member experience. A Rooms Division Manager will also be required to evaluate guest satisfaction and set department targets and objectives. Specifically, you will be responsible for performing the following tasks to the highest standards:
* Oversee Rooms Division operations including, but not limited, to Concierge, Reception, and Housekeeping
* Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
* Operate within departmental budgets through effective stock and cost controls and well managed schedules
* Set departmental targets and objectives, work schedules, budgets, and policies and procedures
* Monitor the appearance, standards and performance of the Room Division Team with an emphasis on training and teamwork
* Ensure team members have an up-to-date knowledge of all room categories and amenities
* Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
* Ensure ongoing training
* Ensure communication meetings are conducted and post-meeting minutes generated
* Recruit, manage, train and develop the Room Division team
* Contribute to succession planning within the hotel and company
* Ensure team members comply with hotel security, fire regulations and all health and safety legislation
* Proficient in property management systems
* Assist other departments wherever necessary
* Ensure the department adheres to Hilton policies and procedures
* Ensure competence of HHonors loyalty programme and ensure compliance
What are we looking for?
A Rooms Division Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
* Rooms Management/Front Office Management experience in the hotel/leisure/retail sector in a similar capacity
* Strong leadership skills to manage and motivate the team
* Excellent organisational and planning skills
* Accountable and resilient
* Ability to work under pressure
* Flexibility to respond to a range of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
* Degree in related field
* Familiar with Property Management Systems
EVERY JOB MAKES THE STAY.
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.
Job:
Guest Services, Operations, and Front Office
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