OVERALL SUMMARY
At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.
Join the Close Brothers Motor Finance Team where you will work alongside the Operations Performance Partner to lead a high performing team of underwriters and payout administrators within our weekend team. In addition to a team of Underwriters and Senior underwriters, the Team leader also holds responsibility for the collaboration between sales and operations.
Our ideal team member will be a self-motivated individual with excellent planning and organisational skills. This position is a people centric role where the ability to coach, train, support and empower colleagues to achieve their full potential at all levels of the career journey.
RESPONSIBILITIES
* Leading and managing Underwriters and Senior Underwriters within the weekend new business operation.
* Taking responsibility to drive the operational site performance.
* Demonstrate effective time management and delegation whilst always seeking to improve best practice.
* Supporting (coach and develop) the team to develop skills to deliver high-quality dealer / partner conversations.
* Ensuring that positive relationships are created, nurtured, and maintained between Sales and Operational teams.
* Ensuring the team operates efficiently, effectively, and according to company policy, procedure and guidelines.
* Establishing and managing relationships with dealer partners.
* Managing inbound dealer partner queries.
* Recruit high calibre employees, in support of the Recruitment Business Partner, within budget, headcount levels and temporary resource requirements.
* Provide oversight and direction to employees in accordance with the firm's policies, procedures, standards and SLAs.
* Hold regular one-to-ones with direct reports ensuring that feedback is provided in a constructive way whilst working with the employee to facilitate personal development
* Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities.
* Deliver Role induction and technical training and coaching to new joiners, reviewing performance during training periods and providing development feedback.
* Deliver on-going refresher training, coaching and feedback for all team members, addressing core aspects of performance such as process, service delivery and regulation.
* Ensure all mandatory training is completed by set deadlines.
* Provide upward feedback to Operational management on performance, identifying high potential employees and ensuring talent and succession plans are in place.
* Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required
* Working closely with the Risk and Compliance teams to implement best practice and mitigate risk through 1st line oversight and implementing appropriate actions.
Developing Our People: as a line manager, you will be responsible for inspiring and motivating your team, as well as developing performance through coaching. You will encourage your team to take responsibility for their own personal development and provide support through regular feedback.
WE WOULD LOVE TO HEAR FROM YOU IF HAVE:
* A demonstrable track record in delivering excellent service delivery.
* The ability to build, develop and lead high performing teams.
* Excellent communication and interpersonal skills.
* Experience of working within regulation with key knowledge of FCA requirements in areas such compliance, risk and credit.
* Understanding of Service Excellence aligned with Commercial Acumen.
* An ability to analyse and interpret MI at a strategic level.
* The ability to write detailed, structured strategic plans and reports.
* Excellent time management skills and the ability to meet tight timescales and maintain high quality.
IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU:
* Can demonstrate experience of underwriting Motor Finance applications and holding a set mandate.
We are an inclusive organisation and committed to ensuring our recruitment process is as accessible as possible to everyone. We will make adjustments for people who have a disability or long-term condition. If you need the job description or application form in an alternative format or would like to discuss the recruitment process with us, please email us at or request a call back.
ABOUT US
Close Brothers is a leading UK merchant banking group providing lending, deposit taking, wealth management services and securities trading. At Close Brothers we provide financial support and advice to small businesses and individuals in the UK. Our purpose is to help the people and businesses of Britain thrive over the long term.