This is a fantastic opportunity for an experienced IT Support / Helpdesk / 3rd Line Technician to join an established team of IT Solution Specialists.
When you join us, you're not just joining a company; you're joining a legacy. Your expertise will find a home here, where your ideas can flourish, and your skills will be honed to perfection.
You’ll make the grade if you:
1. Reside in East London / Essex Area
2. Have a few years’ experience on a MSP IT Helpdesk
3. Have impeccable English language telephone communication.
Role Info:
IT Support Technician - MSP
London Docklands Head Office (E14) / Hybrid (Catchment East London / Essex - Basildon, Billericay, Chelmsford)
£25,000 - £35,000 Dependant on Experience
Full Time, 09:00 - 17:30, Monday - Friday
Your Skills: Customer Service, Great Communication Skills, 1st and 2nd Line IT Support, Microsoft Servers, Firewalls, Windows Operating Systems
About us:
Our journey began in 1995, and since then, we have been shaping the IT landscape and transforming businesses across the globe. We are not just an IT Solutions company; we are pioneers in crafting seamless experiences for our clients.
We are dedicated to providing unparalleled IT Support and Fully Managed HelpDesk Services. We're not just about fixing issues; we're about creating solutions. Whether it's empowering small and medium-sized businesses or supporting large corporate enterprises, we adapt, innovate, and deliver excellence.
The 1st / 2nd / 3rd Line Support Technician Opportunity:
This opportunity involves dealing with 1st & 2nd line support enquiries. There is also the potential for 3rd line support working in conjunction with a Senior Technician.
This exciting position also involves project work for the installation & Support of Windows PCs & Servers, Azure & Microsoft 365, VMware & Cloud Migration Services. Because of this, prior knowledge on DNS, DHCP, TCP/IP, Firewall & Routers would also be beneficial.
About you:
In this position, you will require good communication skills, a pleasant telephone manner and brilliant customer facing/customer service skills. We’re also looking for someone who already has a couple of years experience on a MSP Helpdesk.
Some experience in the following is preferred:
Hardware:
1. Common Routers, Firewalls & Switches
2. Workstations, Laptops, Servers.
Software:
1. Microsoft 365 administration
2. Microsoft Windows Server admin
3. SharePoint admin
4. Windows Operating Systems
5. Mac OS
6. DNS, DHCP, TCP/IP
Commonly used products include the following (training is also provided to further knowledge):
1. N-Able MSP Manager
2. StorageCraft Backup Software
3. Sophos
4. TeamViewer
5. IOS/Android
Sounds like a good fit? Apply here for a fast-track path to our Hiring Manager.
Your Previous Experience / Background Might Include:
IT Desktop Support, IT Technician, IT Support, IT Service Desk Engineer, IT Support Desk Technician, IT Helpdesk Support
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
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