LCP is a leading independent consultancy that uses powerful analytics fused with human expertise to shape a more positive future. We provide market-leading capabilities across pensions and financial services, energy, health, and analytics. Our technology and analytics capabilities are fundamental to what we do, helping us power the possibilities that provide solutions for tomorrow. We strive to help our clients leverage the latest technology and analytics across a range of industries to stay at the forefront of data-driven and digital solutions.
You will be working as part of the on-site central support team, providing administrative support for the Pensions Administration department along with taking responsibility for staff development and the organisation and prioritising of central support work for the team.
What will you be doing?
* Managing all aspects of people management, from performance to absence management; (including any approved leave – ensuring there is appropriate cover prior to authorising)
* Managing staff development and ensure staff remain motivated, challenged with appropriate workloads and that they receive the appropriate training and guidance
* Carrying out formal annual summary (appraisal) and regular check ins and be accessible and approachable for all team members
* Anticipate areas where problems are likely to arise on the basis of past experience and implement preventative measures e.g., daily and scheduled work in progress, checking and monitoring internal SLA’s and where the team may have struggled in the past, flagging with managers where needed
* Take a proactive role in recruitment on the team. Identify suitable candidates and carry out interviews
* Work collaboratively with the London team and making resources available to provide cross-location support if needed
* Ensuring that all work is being logged in/out accurately and promptly, regular tasks are identified for each client and planned for
* Identifying daily priorities and allocate work accordingly
* Planning scheduled long-term tasks, including overseeing the agreement of a plan of action with relevant parties and monitoring progress, ensuring there is appropriate communication with all relevant parties
* Complete a weekly report for the management team (e.g., WIP, completed work and advanced work scheduling)
* Ensure that timesheets are submitted promptly by the team and, where appropriate, are reviewed prior to submission
What skills, qualities and experience are we looking for?
* Prior experience in an administrative role ideally in a Team Leadership position
* Well-organised and personable
* Ability to work using your own initiative as well as part of a team
* You'll thrive on working to tight deadlines and delivering excellent customer service in accordance with either internal or client service level agreements
* You are conscientious, reliable, efficient and have a willingness to learn and help
* Accuracy, attention to detail and flexibility are attributes you will have in abundance!
What’s in it for you?
Take a look at our Glassdoor page to see why our people love being here! As well as joining a multi-award winning, fun, collaborative, people-first organisation where your personal and professional skills will be developed to make you the best you can be, we offer an attractive benefits package designed to promote your overall wellbeing so that you are able to perform to your full potential both in and out of work. Currently, our core benefits package includes:
For you:
* Access to our internal Wellbeing, LGBTQ+, Multicultural and Women’s networks
* 26 days annual leave (pro-rata for part-time working) plus bank holidays (most of which can be taken flexibly!) with options to buy & sell holiday
* Private medical insurance
* Discounted gym memberships, critical illness and dental insurance through our flexible benefits
* Cycle to work scheme
* Digital GP services
For your family:
* Life assurance
* Income protection
* Enhanced maternity/paternity/adoption and shared parental leave
For your wealth:
* Discretionary bonus scheme
* Season ticket loans
For others:
* Volunteering opportunities
And much more!
We continuously strive to build an inclusive workplace where all forms of diversity are valued, including age, background, disability, gender, gender identity, gender expression, race, religion or sexual orientation.
LCP is committed to making our opportunities accessible to all and would welcome you getting in touch to let us know if an adjustment can be made to help with your application. This may be extra time for assessments, pre-interview site visits, interview structure or questions, or asking us about building accessibility. Whatever it may be, please get in touch via our dedicated email address - accessibilityaware@lcp.uk.com to discuss how we can support you with your application.
LCP currently holds a sponsorship licence to provide skilled worker visa's, and is able to support applications where the role applied for matches the requirements of skilled worker sponsorship as set out by the UK Government. If you will require a skilled worker visa sponsorship, we encourage you to check the sponsorship criteria for the role you wish to apply for before doing so.
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