We are currently seeking a Quality and Insight Lead to join our team in Lincolnshire. The requirements of the role will include:
1. Develop and implement a Quality Management Framework, which aligns to Lincolnshire County Council Framework.
2. Onboard the staff team across Lincolnshire with the Quality Framework providing training and support to the teams.
3. Support the development and implementation of Carers First Impact and Evaluation Framework and ISO 9001 to evidence the positive impact the team has on lives of carers.
4. Take overall responsibility for monitoring, both strengths and learning across Lincolnshire.
To be successful, we are looking for a self-motivated individual who can work flexibly while maintaining a good work/life balance. Experience of using CRM systems (e.g., Mosaic, BlueBox, and Power Bi) to manage workflow and record essential data and contacts is required.
You will have experience in developing and implementing quality systems and measures, collating, analyzing, and reporting data, and making recommendations for performance improvement. Excellent written, analytical, listening, and verbal communication skills are essential, along with experience in planning and delivering workshops.
An ability to build positive and constructive working relationships with colleagues at all levels across the organization is crucial, as well as the ability to network, develop, and sustain joint work between agencies. A good geographical and working knowledge of support services available in Lincolnshire and a demonstrated understanding of and commitment to the goals and values of the charity are also important.
We offer the flexibility to work from home with some travel within Lincolnshire.
In return, you will benefit from working for a not-for-profit organization that delivers a service which makes a real difference to people's lives. We offer training and development to help you grow your career, good annual leave entitlement, flexible working options, access to our workplace pension, employee assistance program, and a Benenden Healthcare package.
If you are interested in becoming part of our team and have the skills and experience we are looking for, and are passionate about making a real difference, please read the Job Description and Person Specification and apply via our website. Only fully completed application forms will be shortlisted.
Appointments are subject to Carers First receiving an appropriate disclosure from the Disclosure and Barring Service that we consider acceptable.
We encourage and welcome applications regardless of gender, ethnicity, religion, disability, sexual orientation, or age.
If you would like to discuss this role confidentially, please contact us, and we will be happy to organize for one of the team to contact you. Please note that if you have not been contacted within one week of the closing date, your application has not been successful.
Carers First is an Equal Opportunities Employer
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