Multiskilled Night Team Member - Full Time
Company Description
Our mission at IBIS London City Shoreditch is to create memorable moments for our guests, by connecting hearts from arrival to farewell. A job, a career or a calling - whatever brings you here, we have something for you!
Job Description
As our next Multiskilled Night Team Member, you will be the ‘face of IBIS Shoreditch’, extending a warm welcome to our guests during the night, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
Contract - Full Time, Permanent, 39 hours / Week.
* Be responsible for the reception desk and processing of night audit and nightly reports.
* Assist security with monitoring building security.
* Aid in the operations for the day team to ensure exceptional service is provided around the clock.
* Work the unique night shifts at our hotel from 11pm to 7am.
* Take food & beverage orders, prepare & deliver orders promptly to the guest from our food and drinks menu during the shift.
* Perform F&B and Bar tasks primarily on Thursday, Friday & Saturday and work in reception as required.
* Willing to learn & serve hot / cold beverages, cocktails, mocktails, beer etc. from the F&B menu.
* Keep tables and service areas clean and tidy as per procedure manual.
* Maintain hygienic food service techniques during service.
* Take responsibility for your designated section and station.
* When working in Room Service, promptly answer telephone and maximize sales opportunities through knowledge of product and suggestive selling.
* Ensure room service trays and trolleys are set-up correctly and collected promptly when guest(s) have finished.
* Any other reasonable request as required by your Supervisor or Hotel Management.
* Perform the tasks of order taking and maximize sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests.
You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Qualifications
What we are looking for:
* A self-starter with the ability to work unsupervised.
* A can-do attitude for multitasking between reception and F&B.
* Flexible to work 5 days a week on a rotation basis from Monday to Sunday.
* Someone with a positive attitude, a genuine customer service focus and the technical ability to process the nightly audit of all front office transactions.
* A fast-thinking, customer-focused problem solver with initiative that takes pride in creating and delivering memorable guest experiences.
* Night Audit and/or Accounts experience is highly regarded.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
#J-18808-Ljbffr