In 2008, James Morris and Bradley Clegg formed Concero to help design, build and support education organisations by delivering outstanding specialist technology services and solutions.
Benefits:
* Health & Wellness - We take health and wellness seriously. Our benefits package includes:
* Medical
* Dental and vision optical coverage for employees, their partners, and dependents (based on age).
* Flexibility - Concero is a safe, secure, and supportive place to work centred around a flexible working culture.
* We believe that quality time outside the office is vital, which is why we offer a competitive holiday allowance (plus bank holidays).
You will be building strong relationships based upon honesty, trust, and respect with the school leadership and teaching/support staff and ensuring contractual compliance against KPI's and Service Level Agreements (SLA).
Duties:
* Monitor your customer portfolio and respond to incidents logged by the customer or on behalf of the customer.
* Management of problems to resolution for any network or equipment failures, including but not limited to software, hardware, and infrastructure problems as defined by the SLA.
* This will include computers, servers, peripherals, and cloud-based applications.
* Ensure that all systems, change request forms, service calls, and queries used to carry out work activities are updated in real-time, including the completion of detailed and accurate call notes.
* Act as point of contact regarding all technical issues with manufacturers, suppliers, ISPs, and external support organisations.
* Manage day-to-day tasks, time, and responsibilities to ensure that service levels are achieved; proactive maintenance and change implementation objectives are met.
* Proactively seek out changes that will add value for the customer and ensure the service is delivered in the most efficient and dynamic way.
* Identify and raise issues, escalate or resolve where required, and offer solutions to queries providing a customer interface (using all means for communication tools) to ensure the best possible customer experience.
* Maintain a professional and effective working relationship with customers and work colleagues at all levels and at all times.
Why choose our Azure Cloud Support Specialist apprenticeship?
* The new Microsoft Azure Cloud Support Specialist Level 3 Information Communications Technician programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
* This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 Information Communications Technician apprenticeship programme enables the apprentice to:
* Learn on-premise and cloud-enabled technologies and services.
* Learn technical content that aligns to and is relevant to employers and the market.
* Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification.
* Get an introduction to Windows, Linux, and PowerShell.
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, and PowerShell.
All details will be confirmed upon interview.
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