Salary: £24,000 - £25,000 | Full-Time | Monday to Friday (35 hours per week) Were partnering with a leading Customer Service Centre in Edinburgh to recruit enthusiastic Customer Service Executives to join their dynamic and supportive team. If youre passionate about delivering exceptional service, enjoy problem-solving, and want to work for a business that genuinely values its people, this could be the opportunity for you. Why Youll Love Working Here We know its not just about the job its about the whole package. Heres what you can expect: Financial Security Competitive salary with annual pay reviews 10% non-contributory employer pension Annual performance-based bonus Group income protection and life assurance Work-Life Balance 25 days holiday plus bank holidays Extra holidays awarded with length of service Holiday trading scheme buy or sell up to 5 days (pro rata) Health & Wellbeing Private medical insurance Discounted gym membership and cycle-to-work scheme Free food and snacks in the office pantry Mental health first aiders, menopause ambassadors and confidential counselling through our Employee Assistance Programme Modern Workplace Edinburgh city centre Direct access to central shops and amenities On-site coffee machines and breakout areas for relaxation About the Role As a Customer Service Executive, you'll be part of a frontline team providing first-class support to advisers and customers, primarily around pension products. Youll handle phone calls and digital communications, ensuring queries are resolved swiftly and professionally. Youll also collaborate with operational and distribution teams to ensure a smooth customer journey and will need to use internal systems effectively so strong IT skills (Word, Excel, and Outlook) are essential. Working Hours 35 hours per week, Monday to Friday. Youll work one of the following shifts (issued a week in advance), each including a one-hour lunch break: 8.30am 4.30pm 9.00am 5.00pm 9.30am 5.30pm What Were Looking For Youll thrive in this role if you: Stay calm and organised in a fast-paced environment Communicate clearly and confidently, both written and verbal Enjoy solving problems and making thoughtful decisions Are a team player who contributes ideas and supports others Interested? Click apply now and one of our team will be in touch. Were excited to hear from you A Bit About the company The company is on a mission to make retirement more rewarding. That means doing things differently. From day one ,they put people first their customers, their advisers, and their colleagues. They have built a business where partnership and collaboration are at the heart of everything they do. They work hard, celebrate wins, and continuously shape their platform to deliver the very best experience. Their culture sets us apart. They champion flexibility, wellbeing, diversity, and doing the right thing inside and outside of work. And when it comes to benefits? They have that covered too with enhanced parental leave, paid time off for emergencies, wellbeing programmes, and flexible working options all part of the package.