Client Relationship Manager - suitable for paralegals with a couple of years of experience.
We are recruiting for a leading High Court Enforcement business in Manchester experiencing significant growth and seeking talented individuals to join their team.
About the Role:
The successful candidate will be responsible for building and maintaining strong client relationships. Key responsibilities will include:
* Taking responsibility to build a portfolio of clients and respond in a timely manner to any requests or queries.
* Allocating and managing their daily workload.
* Continuously reviewing files to ensure they are 100% accurate to deliver a first-class service to their clients.
* Creating statistical reports for clients as and when required.
* Understanding the needs and requirements of the client as a part of this process and ensuring they are met.
* Managing the ongoing relationships with clients ensuring SLA’s and individual requirements are met.
* Handling any customer complaints or queries in the first instance, escalating these to the relevant persons if unable to resolve.
* Managing the renewals process for clients, ensuring instructions are emailed and invoices are raised and sent.
* Completing day-to-day administration of:
* Diary notes
* Reporting and updates
* Liaising with the officers and reassigning cases or updating clients where required
* Handling inbound and outbound phone calls
* Taking payments
* Dealing with post
* Dealing with online allocation of work.
* Meeting minimum expectations as outlined by their Line Manager.
Leading by example demonstrating the right behaviours to deliver outstanding service. Receiving regular feedback from their Line Manager.
Benefits:
* Competitive Salary: Based on experience.
* Excellent Benefits Package:
* Pension Scheme: Enrolment after 3 months.
* Healthcare: Medicash - claim back money for prescriptions and dental, GP appointments. Full MOT through Bupa.
* Holiday: 21 days annual leave + 8 bank holidays + extra day over the Christmas period.
* Social Events: Quad biking, clay pigeon shooting, Christmas party, wellbeing week.
* Onsite Parking
* Fast-Paced and Rewarding Career Path: Comprehensive training and support will be provided to help the successful candidate develop their skills and advance within the company.
Key Attributes:
* Resilience: Ability to thrive in a demanding and fast-paced environment.
* Strong Work Ethic: Highly motivated and eager to learn.
* Positive Attitude: Enthusiastic and proactive approach to work.
* Excellent Communication and Interpersonal Skills: Ability to build strong relationships with clients and colleagues.
* Strong Computer Skills: Proficiency in Microsoft Office Suite and other relevant software.
About the Ideal Candidate:
* Paralegal with 2+ years' experience, or a Legal Assistant or Legal Secretary for instance.
* Strong academic background.
* Excellent communication and interpersonal skills.
* Highly organised and detail-oriented.
* Ability to work independently and as part of a team.
* A strong work ethic and a positive attitude.
To Apply:
Please submit your CV and a covering letter outlining your relevant experience and why you are interested in this role.
Note: This is not a traditional opportunity with a solicitor pathway, but a unique and rewarding career path within the enforcement industry.
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