Skern Training and Skills is an independent training provider offering excellence in its courses & services. As an approved Main Apprenticeship provider, we offer both end-to-end apprenticeships in a number of standards as well as behavioural programmes to upskill existing employees, with the client's values fully embedded at every stage. We're here to provide life-changing adventures and transformative training.
Operating nationally and offering bespoke packages to suit your business needs.
Looking to advance your customer service skills and gain a great bullet point on your CV which can lead to many varied roles within this service? You MUST have an employer already to apply for this position.
Responsibilities
* An outstanding telephone manner
* Be well presented, confident, and approachable
* Ability to problem solve
* Communication, organisation, and interpersonal skills
* Check and respond to emails
* Provide information to callers
* Greet persons entering service
* Deal with queries from the public
* General administrative and clerical support
* Tidy and maintain your work area and assist with activities held in the service
* Using internal systems
* Maintaining a friendly and professional atmosphere
* Be able to handle pressure and multi-task
* Meet and greet
Entry Requirements
GCSE or equivalent English (Grade 4) Desired
GCSE or equivalent Maths (Grade 4) Desired
Prior knowledge and experience in a customer service-related role.
Skills Required
* Customer care skills
* Analytical skills
* Logical
* Creative
* Initiative
* Non-judgemental
Training to be Provided
Delivery method TBC.
Functional Skills level 2 English and maths, if required.
Things to Consider
Customer-facing can be a very rewarding and challenging role but a very pivotal role in many environments. Looking for a position within customer service? This level 3 apprenticeship will give you the skills and knowledge to advance your career within a whole host of customer-facing roles.
Future Prospects
You MUST have an employer to apply for this position. This can be delivered remotely nationwide and there is also an option for face-to-face delivery.
Location
Skern Training and Skills
Skern Lodge, Watertown, Appledore,
Bideford,
Devon, England.
EX39 1NG
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