We are currently looking for an enthusiastic and motivated individual with excellent customer service and telesales skills to join our team at our Hebburn site. Reporting into the Depot Manager, you will need to be hardworking and motivated with the ability to build a rapport with both internal and external customers. The main aspect of the role will include speaking with our existing customers to upsell products and promotions and take regular orders, so the rapport and relationship built with customers is enjoyed on a regular cycle of communication.
The successful candidate will have a background in customer service, which might be telephone-based or customer-facing. It is all about being personable and managing relationships.
Main Responsibilities
* To give a positive and memorable customer experience to all on incoming/outgoing telephone call traffic with a positive "can do" attitude and a confident telephone manner.
* Take regular orders and communicate with customers regarding any delays and shortages.
* Build a good rapport with the sales team.
* Fulfil customer requirements.
* General office duties (photocopying, ensuring tidiness of the office, updating contact lists).
* Help screen incoming calls and take accurate messages.
* Use Microsoft Word and Excel to assist with office administration.
* Greet visitors and ensure site visitor processes are followed.
* Upsell products, promotions, and take regular orders.
* Process delivery paperwork.
* Ensure that service customer complaints and issues related to food safety, quality, legality, and integrity are dealt with in a timely manner.
* Respond to customer communications via email as well as telephone.
The Role
* Monday - Friday
* 40 hours per week
Benefits
* Employee assistance programme (providing free emotional, practical, and financial support).
* Company pension.
* Free membership with Company Shop.
* Free on-site parking.
About Us
The Dalziel group serves the meat processing and retail butchery industry from strategically located distribution sites throughout the United Kingdom. Our product range encompasses meat seasoning blends and ingredients for food processors, frozen and chilled meat, a full range of butchers' supplies, crumb and battering systems, plastic casings for cooked meat applications, and industrial food machinery.
At Dalziel, our approach to diversity is simple: it is about embracing everyone. We work hard to ensure we have a culture where people can be confident in themselves and feel part of our team. We are doing what we can to build a more equitable workplace.
Dalziel is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Support
If you require further assistance when applying for this position, which may have an impact on your application process, please don't hesitate to reach out to me directly at 0191 438 7564. Our organisation is dedicated to creating an inclusive and accessible recruitment process, and we are committed to providing support to ensure equal opportunities for all candidates. #J-18808-Ljbffr