We have an exciting new opportunity for a Sales Manager to lead our E-Commerce team. This role is full time, on a permanent basis, working 37.5 hours per week, 5 days out of 7 between Monday and Sunday.
As our Sales Manager, you’ll lead our Web Sales Team, based out of our state-of-the-art Head Office in the Mailbox, Birmingham, championing our philosophy of ‘phone call first’ to provide excellent client service, leading by example and motivating the team, to ensure a positive client experience to all. You’ll show strong selling skills to drive, achieve, and maximise E-Commerce sales against set targets.
Please be aware this is a Monday to Sunday role, working 5 days out of 7. Weekend and Bank Holiday working will be expected in this role, although not every weekend and every bank holiday. This role does not offer hybrid working.
What the Sales Manager Role Includes:
1. To call clients, discussing all upcoming art opportunities, assessing their interest with a view to buying artwork in a knowledgeable and credible manner.
2. Leading by example, coaching the Art Consultant team to encourage high quality interactions with clients in a proactive way, in line with company values.
3. Utilising the database to generate leads and create interest while discussing our art in a professional way and handle incoming sales enquiries via e-mail and telephone.
4. Leading your team, by example, to build excellent client relationships and developing collections over time reactively and pro-actively.
5. Monitor sales processed for orders and being responsible for the team achieving and exceeding sales targets by keeping your team highly motivated and fostering good team spirit.
6. Motivating the team to work to the best of their abilities through challenging them where necessary and giving constructive feedback, with ongoing performance management.
7. To attend artist events and shows, encouraging this within the team to identify and implement other face to face opportunities to meet the client to maximise the sales potential.
8. To have a complete understanding of company operational policies and procedures, such as AML, Data Protection, and Health & Safety, in order to ensure consistent compliance within the team.
9. To nurture strong relationships with key internal departments including Order Processing, Gallery Services, Logistics, and Artist Management.
What We Will Offer You:
1. On Target Earnings of £40,000 per annum.
2. Excellent bonus and uncapped commission structure.
3. Staff discounts and a benefits platform for other retailers.
4. Access to our Financial and Mental Wellbeing Platform.
5. Enrolment into our Pension scheme.
6. 28 days initial holiday allowance, plus 1 additional day for each year of service (to a maximum of 33 days per annum).
What We Need From You:
1. Previous track record of sales within a luxury retail environment.
2. Previous management experience is essential for this role.
3. Previous phone sales experience would be advantageous for this role.
4. Excellent team management skills with ability to motivate, lead, and develop the team.
5. Highly organised to be able to devise short and long-term sales strategies clearly and effectively.
6. Proactive, upbeat, and results focused personality.
7. Strong communication skills, both written and verbal.
8. Confidence with IT systems such as Excel.
* While previous art experience is desirable it’s not essential, if you have a proven track record of successful sales in a luxury environment and a drive to succeed, we would love to hear from you! *
If this sounds like you, Apply Now to join our amazing E-Commerce sales Team!
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