Employer: Oxford University Hospitals NHS Foundation Trust
Employer type: NHS
Site: OCDEM, Churchill Hospital
Town: Oxford
Salary: £24,071 - £25,674 per annum
Salary period: Yearly
Closing: 20/01/2025 23:59
Interview date: 27/01/2025
NHS AfC: Band 3
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training, and research.
The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital, Nuffield Orthopaedic Centre in Headington, and the Horton General Hospital in Banbury.
Our values, standards, and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues, and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement, and excellence.
Job Overview
Patient administration underpins the patient journey and supports clinical teams in delivering high-quality patient care. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.
The post holder has responsibility for assisting with the provision of a professional, comprehensive, and efficient administrative service, which is effectively delivered to all patients and members of the Department.
Main Duties of the Job
1. Provide an efficient outpatient reception service for all patients attending the OCDEM department.
2. Provide an administrative service to support the Consultants, clinical and nursing staff, and all patients under their care.
3. Rotate within the roles providing main reception cover, podiatry reception cover, and the podiatry co-ordinator role.
4. Check in and out patients, capture procedure coding, arrange patient transport, deal with incoming referrals, and digital triage.
5. Contact patients to arrange for them to attend, often at short notice.
6. Be part of the wider administrative team providing the admin service that underpins the whole patient pathway.
Detailed Job Description and Main Responsibilities
Administration
1. Provide administrative support to Consultants, clinical staff, and all patients under their care, including correspondence support and other administrative duties as required.
2. Provide reception cover for OCDEM main reception and podiatry reception on a rota basis.
3. Sort and prioritise incoming post, ensuring supporting information is available when appropriate.
4. Support patients under the Clinicians' care by booking within the 18-week referral to treatment (RTT) pathway.
5. Monitor urgent requests to ensure they are processed appropriately.
6. Maintain accurate and current patient records ensuring letters, clinical reports, and diagnostic test results are uploaded into the correct patient EPR notes.
7. Ensure patients that require discharge are processed accordingly.
8. Request and coordinate patient notes from other hospitals and organisations as necessary.
General
1. Demonstrate high levels of customer care and be an ambassador for customer care within the Trust.
2. Provide a robust administration function that underpins the delivery of a high-quality service.
3. Respond to communication and queries in a timely manner.
4. Maintain patient confidentiality at all times.
5. Be flexible in your approach to work.
6. Use the Trust IT systems to register patients and manage outpatient appointments.
7. Contribute to ongoing and future service development projects.
8. Attend Departmental meetings and training as required.
9. Act in a manner aligned to our Trust Values.
10. Any other duties which may be needed to fulfil the objectives of the post.
Person Specification
COVID-19: The COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues, and our patients. While vaccination is not a condition of employment, we encourage our staff to get vaccinated.
Probation Period: This post is subject to a 6-month probationary period.
Next Steps: Please make sure that you read the job description and person specification carefully.
No unsolicited recruitment agency telephone calls or emails.
Employer Certification / Accreditation Badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974.
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