Property Description
Three Waters Resort is a vibrant and eclectic beachfront resort located in Islamorada, Florida, offering an exciting and energetic work environment. As a job applicant, joining the team at Three Waters Resort means being part of a unique and iconic property known for its retro-chic style, stunning ocean views, and lively atmosphere. The resort offers a range of employment opportunities, from guest services to food and beverage, providing a diverse and dynamic career path. Three Waters Resort is committed to creating a fun and inclusive work culture that values creativity, authenticity, and outstanding guest service. Employees can expect to work in a dynamic and fast-paced environment, where they can showcase their skills, contribute to a vibrant team atmosphere, and create memorable experiences for guests.
Overview
Are you a passionate and outgoing individual who loves to create memorable experiences for guests? Join our team as a Guest Services Ambassador and be the friendly face that welcomes and assists our guests throughout their stay. We are seeking a dynamic and customer-focused individual who is ready to go above and beyond to ensure our guests have an exceptional stay.
Summary:
* Coordinates concierge type services for the guests and sets positive tone for arrival experience
* Provide exceptional customer service and create a warm and welcoming atmosphere for guests
* Assist guests with inquiries, requests, and provide recommendations for local attractions and dining options
* Coordinate and handle guest transportation and luggage services
* Anticipate guest needs and personalize their stay to exceed their expectations
* Respond to guest complaints or issues promptly and professionally, ensuring guest satisfaction
* Assist with concierge services such as booking reservations, arranging tours, and organizing special requests
* Collaborate with other departments to ensure a seamless guest experience
Join our team of hospitality professionals and become a vital part of creating unforgettable moments for our guests. Apply now to become a Guest Services Ambassador and contribute to our commitment to excellence in guest service.
Qualifications
* Enthusiastic and outgoing personality with a passion for delivering exceptional guest experiences
* Prefer 1+ year customer service experience in hotels
* Familiarity with local area and attractions
* Ability to anticipate guest needs, good problem solving skills, judgment and reasoning
* Ability to communicate effectively with the public and other Team Members
* Strong computer skills
* Present confident and professional appearance
Benefits
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
* Multiple Tiers of Medical Coverage
* Dental & Vision Coverage
* 24/7 Teledoc service
* Free Maintenance Medications
* Pet Insurance
* Hotel Discounts
* Tuition Reimbursement
* Paid Time Off (vacation, sick, bereavement, and Holidays).
* 401K Match
Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
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