I am seeking a Customer Service Advisor for our major client in Newcastle Upon Tyne, UK.
Please find below the job details:
Title Customer Service Advisor (work from office)
Client: UK High Street Bank
Location Newcastle NE27 0BY, Cobalt Business Park
Hours 7.5 hours a day, 37.5 hours per week
(Candidate needs to be flexible for shifts and week offs)
Pay £22.3 to £23.5 a year
Please find below the responsibilities:
Responsible for answering the calls for Banking Service, training will be there for 2-3 weeks.
* Answers contacts promptly and professionally.
* Log/Validate all contacts on the provided case/call logging system.
* Resolve customer queries using the relevant tools and systems.
* Manage end-to-end all contacts logged, providing regular updates to customers on ticket status.