Travel Specialist
This leading destination specialist Tour Operator is looking for a dynamic Travel Specialist to join their team. In this role, you will sell bespoke and package holidays to a range of inspiring destinations, matching customer requirements and managing the booking journey from start to finish. On top of a fantastic basic salary of up to £30k plus realistic commission of £7k to £10k, you will also have the opportunity to experience their diverse range of destinations for yourself on regular educational trips.
Travel Specialist - Role & Responsibilities:
1. Put together bespoke tours to meet clients' requirements.
2. Respond to reservations over the phone, via email, live chat, video, and in person.
3. Maximise upselling opportunities, including the sale of ancillary products to achieve revenue targets.
4. Achieve and exceed sales targets.
5. Regular follow-ups to help maximise conversion and provide feedback on non-conversion.
6. Maintain excellent knowledge of the destinations and product range.
7. Build and maintain a loyal customer base by maintaining contact and encouraging repeat business.
8. Provide exceptional destination advice and general guidance to customers throughout the booking journey.
9. Cross-sell to other destinations appropriate to customers' needs.
10. Keep abreast of competitor activity and products for the destinations you sell.
11. Produce customer documents and ensure they are sent within company timeline guidelines.
12. Provide out-of-hours cover on a rota basis for the emergency phone.
Travel Specialist - Skills & Experience Required:
1. Excellent tailor-made sales expertise and proven ability to achieve sales targets within a travel sales environment.
2. Knowledge of worldwide destinations.
3. Exceptional customer service and administrative skills.
4. Ability to manage and prioritise workload and keep track of bookings to ensure support throughout the booking journey.
5. Ability to influence and negotiate.
6. Excellent spoken and written English.
7. Results and target-driven, and self-motivated.
8. Previous successful candidates have been from reservations, Travel Consultant, Travel Agent, or similar roles.
Travel Specialist - Key Benefits:
1. Salary £28k to £30k dependent on experience plus commission - £7k to £10k is realistic.
2. Hybrid office/home-based role, 2 days in the office (after training).
3. Monday to Friday 8 - 4, 9 to 5 or 10 - 6 with Saturdays on a rota (approx. 1 per month).
4. Out of hours phone cover on a rota basis (twice per year) with additional payment of £250 per week.
5. Range of staff benefits including discounted travel, health cash plan, subsidised gym membership, wide range of well-being treatments at discounted rates & social events.
6. Beautiful modern offices.
Please apply for the position of Travel Specialist online or email your CV to (url removed).
C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit.
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