Let’s grow together A Platinum Investors in People employer and an award-winning UK bank, focused on growth. Our customers include savers and businesses across the UK and, working together, we use our specialist expertise to help them achieve their ambitions and build a sustainable future. If you’re an experienced Procedure Analyst looking for an opportunity to grow in a friendly environment, we’re looking for you We’re flexible, inclusive, committed to your wellbeing and passionate about you reaching your potential. Let’s grow together … What you’ll be doing Re-design and write user friendly knowledge base material to in a new format to support colleagues and satisfy internal policy and regulatory requirements. Work collaboratively with colleagues around the business and constructively challenge processes to help support delivery of outstanding customer service and good customer outcomes. Utilise technology to optimise content in various format to accommodate different learning styles. Co-ordinate approval of procedures, monitor colleague feedback and content update where necessary. Co-ordinate / conduct annual review of procedures owned by the centralised func tion. About You What you’ll bring to the team Self-motivated team player, with an ability to work independently, with minimal oversight. Exceptional writing skills. Willingness to learn about the Shelf knowledge base platform to utilise it’s features effectively. Subject matter expert in Customer Operations policies, procedures, and IT systems. Willing and able to raise concerns or challenges constructively, to enhance the colleague experience efficiently. Computer literate and proficient in the use of MS Word, Excel, Visio and PowerPoint. About Us Even if you don’t meet all the criteria, we encourage you to apply. At Paragon, we value diversity and we’re excited to hear from passionate individuals like you If you’re ready to contribute to the team, please apply. Further information on the role can be found in the Purpose and Performance Profile (PPP), which is downloadable on this page. Working hours Monday to Friday 37.5 hours. Hybrid working is in place with a minimum expectation of 2 days a week in the office. Inclusion As a Disability Confident Employer, we want to ensure that our vacancies are accessible for everyone. If you have a disability, long term health condition or are neurodiverse and need us to adjust our recruitment process please get in touch with our recruitment team. What can we offer you? Generous Holiday Allowance: Starting from 25 days and climbing to 30, you also get to enjoy a day off for your birthday, Christmas Eve, and New Year’s Eve. You can also buy or sell up to a week’s leave Share Save Scheme: Annually, you have the opportunity to buy shares in Paragon at a discounted rate Profit Related Pay: We share some of our annual profit with our eligible employees Pension Plan: We contribute up to 10% of your annual salary towards your pension Family Friendly policies : We offer enhanced parental pay and paid time off for fertility treatment Employee Discounts: Enjoy exclusive discounts on entertainment, travel, shopping, motoring and more Volunteering Day: Contribute to causes you care about with one volunteering day per year Life Assurance and Personal Accident Cover Be flexible We promote flexibility around how and where we work so that you can achieve a healthier work-life balance. We operate hybrid working, splitting our week between the office and home. Be yourself As an equal opportunities employer, we welcome diversity and care about inclusion. That’s why we want you to be your whole self at work. We believe an inclusive workplace is good for each of us, great for our customers and better for our business. Our Equality, Diversity and Inclusion Network meets regularly to share challenges, experience, and ideas to build a more equal, diverse, and inclusive business. Be heard We listen to your point of view, with our People Forum and regular employee surveys making sure you can use your voice and influence our future. Be well We will give you access to a range of tools and resources to support your wellbeing. This will include a digital GP service via our free Employee Assistance Programme, access to our Wellbeing team to connect you with the help you need to get more out of life and our Vitality at Work programme to provide you with discounted gym membership, fitness equipment and another multitude of wellbeing services. Be better We want you to reach your potential and, as a Platinum Investors in People employer, we’ll encourage you to learn and develop by building a personalised development plan together with your manager.