Main area Ward Clerk Grade Band 2 Contract Fixed term: 12 months (2 long shifts per week. End of contract will be February 2026. Secondments considered.)
Hours Part time - 22.8 hours per week (Day shifts only. Will include weekends and bank holidays)
Job ref 387-WC-7237-IB
Site St Michaels Hospital Town Bristol Salary £23,615 pa pro rata Salary period Yearly Closing 20/02/2025 23:59
As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
Do you have excellent communication skills? Do you have great attention to detail? Can you work calmly under pressure whilst maintaining a high standard of accuracy?
We are looking for a friendly and welcoming patient facing Ward Clerk for our antenatal/postnatal ward. As a key member of the team you will be responsible for providing administrative, clerical and reception duties to support staff and service users.
A flexible approach to working hours is essential to meet the demands of the service and the team you are working within. This post is for a ward clerk who is able to work long shifts including weekends and bank holidays.
Main duties of the job
Communication:
* To liaise with patients, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary
* Show a caring and professional approach towards patients and visitors when carrying out all duties
* Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate
* To welcome and assist patients, relatives and visitors on arrival to the ward and inform appropriate staff. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner
Organising and Planning:
* Ensure that all clinical results and other clinical information are accurately filed in the patient notes and that patient notes are up to date and maintained according to the relevant Trust standards
* Ensure patient records are appropriately received and transferred and trace all notes into and out of the ward
* Prepare patient notes for coding within the relevant deadlines set by the coding team
* To carry out associated clerical duties, for example maintaining accurate filing systems, photocopying, receiving and distributing post, diary management and scanning patient notes if required
* To undertake the role’s duties in the case of a major incident in your department
Working for our organisation
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact.
Detailed job description and main responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to the vacancy.
Person specification
Qualifications and Training
* Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
Knowledge and Experience
* Previous reception or customer facing experience in a healthcare or public setting
* Clerical/administration experience including filing and/or reception
* Previous NHS experience
Skills and Abilities
* Excellent/professional telephone/ reception manner
* Flexible approach to duties
* Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
* Able to communicate clearly and act quickly in emergency
* Good IT skills including Microsoft packages
* Tidy and methodical working practice
* Ability to work effectively in a busy team, adjust to change and motivate others
* Ability to work independently and as part of a team
* Confidence to handle difficult conversations with patients, relatives and carers
We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.
IMPORTANT:
Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.
Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification.
Employer certification / accreditation badges
The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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