GenTech is recruiting on behalf of our client based in Lisburn for a permanent Field Technician covering areas including Glenavy, Antrim, and Castledawson. You will be required to carry out visits to clients' homes, day centers, and schools to diagnose faults and complete repairs, fitting adaptations/modifications necessary on a wide range of powered and manual wheelchairs. You will also be expected to complete equipment handover procedures with clients and deliver/collect when required. It is necessary to provide a professional, friendly, and high level of service to our clients and promote healthcare in a positive manner at all times.
Main Duties and Responsibilities:
1. Treat all customers with respect, patience, and dignity when entering their homes.
2. Report all issues and product feedback to the companies Operations Supervisor or Regional Wheelchair Manager.
3. Coordinate your daily workload and ensure punctuality when responding to customer needs.
4. Conduct first level fault diagnosis on powered and manual wheelchairs and plan preventative maintenance on powered wheelchairs.
5. Fit suppliers' accessories and modifications needed for powered and manual wheelchairs.
6. Carry out services, repairs, and refurbish manual and powered wheelchairs to meet original suppliers' specifications.
7. Plan and coordinate all job requests from clients ensuring agreed deadlines are met.
8. Work to fixed Service Level Agreements (SLA's).
9. Complete relevant documentation accurately and return all job records to input the information into the client database.
10. Ensure all client equipment is labelled and correctly identified.
Experience:
* 1 year experience in a customer-facing role gained within the last 5 years.
* 2 years experience of working within a mechanical/electrical/repairs role gained within the last 5 years.
* 5 GCSE Subjects of grade C or above (including English and Maths) or Equivalent qualifications.
* BTEC Level 2 Certificate/ Diploma in Electrical or Mechanical Engineering discipline or equivalent qualification.
Hours of Work:
Monday - Friday 8am - 4.30pm
Company Benefits:
* Salary: £25,000 - £27,400
* Holiday entitlement:
1. Year 1: 30 days including stats
2. Year 2-3: 35 days including stats
3. Year 4: 36 + 1 extra day per year (maximum) 40 including stats
Skills:
* Maintenance Field Technician
* 2 years experience in mechanical/electrical repairs
* 5 GCSE
For further information contact Tanya Lyttle at GenTech Recruitment.
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