At mhs, we're dedicated to providing high-quality, affordable housing and transforming lives in our community. We are seeking a Lettings Officer to join our team and play a key role in delivering our lettings service, ensuring a top-notch experience for both applicants and residents. Role Overview: As a Lettings Officer, you will manage voids and lettings, ensuring homes are quickly filled while complying with policies and agreements. Your proactive approach will be vital in minimizing the time homes remain empty and delivering excellent customer service. Key Responsibilities: Act as an ambassador for mhs, demonstrating integrity, empathy, and fairness in all interactions. Build strong relationships with colleagues and stakeholders. Handle all aspects of lettings for social housing tenancies, including new developments. Ensure compliance with policies and timely, suitable offers. Oversee home allocations, manage temporary rehousing needs, and resolve customer queries effectively. Ensure properties are accurately advertised and compliant before letting. Use systems like ONE Housing and CRM software to manage and update information. Utilize online tools for home swaps and downsizing. Adhere to EDI policies and contribute to service improvement through feedback and personal development. What We re Looking For: Essential Skills: Excellent communication, strong listening abilities, problem-solving skills, and proficiency in Microsoft Office. Experience: Previous experience in a customer-facing role, knowledge of social housing allocation processes, and a proven record of delivering outstanding customer service. Personal Qualities: Resilience, attention to detail, flexibility, and a commitment to mhs values. Sensitivity to cultural diversity and the ability to work under pressure are essential. Desirable: Experience in social housing, familiarity with housing management and CRM systems, and relevant qualifications (e.g., CIH Level 2 or 3). Why Join Us? Impactful Role: Contribute to our mission of providing quality housing and exceptional service. Career Growth: Access training and development opportunities to enhance your career. Supportive Team: Be part of a collaborative environment that values integrity and continuous improvement. We offer: A performance based annual bonus pension contributions matched up to 6% 28 days holiday bank holidays and the option to buy/sell holiday Training & Development and opportunities for continuing professional development including regular tool box talks A great team of colleagues to work with Regular social and charitable events and a range of wellbeing activities Enhanced family leave policies A really competitive package of flexible employee benefits including a cycle to work scheme A fantastic working office environment overlooking the River Medway that s accessible and inclusive Free parking and disabled parking Access to two holiday homes in Norfolk and Dorset We re a Disability Confident employer. This means if you tell us you have a disability and meet the minimum requirements for the job, we ll offer you an interview. We can be flexible when assessing people so everyone has the best opportunity to demonstrate they can do the job. At mhs homes we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. For more details read the role profile attached. If you have the essential requirements we look forward to hearing from you. Instructions for potential applicants: Please note we're using an anonymised recruitment process for this role. This means the shortlisting panel will only see personal details or CVs if you're shortlisted for interview. Therefore, shortlisting will be done based on your application and supporting statement. Please complete all sections fully and refer to the role profile when telling us about your skills and experience.