Social network you want to login/join with:
Part of London + Regional Hotels, The Lensbury Resort is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.
The Role
As a Food & Beverage Supervisor, you will play a pivotal role in ensuring the smooth operation of our F&B outlets; maintaining high standards of quality, and maximising guest satisfaction.
Key Responsibilities
* Supervise and coordinate the day-to-day operations of our outlets.
* Provide leadership and guidance to the team, ensuring they are motivated, trained, and equipped to deliver outstanding service.
* Monitor service standards to ensure efficient and attentive service delivery, addressing any issues or concerns promptly.
* Assist in the development and implementation of menus, promotions, and special events to drive revenue and enhance the guest experience.
* Maintain inventory levels and control costs by minimising waste and implementing effective stock rotation procedures.
* Ensure compliance with health and safety regulations, food hygiene standards, and licensing laws at all times.
* Handle guest enquiries, complaints and feedback in a professional and courteous manner, striving to resolve issues to the guest's satisfaction.
* Collaborate with other departments to ensure seamless coordination and communication.
* Conduct regular inspections and audits to maintain cleanliness, hygiene, and presentation standards.
* Assist in the recruitment, training, and performance management of team members, conducting regular evaluations and providing constructive feedback.
What we’re looking for:
To be successful in this role, you must possess the following qualifications, attitude, behaviours, skills, and values:
* Previous experience in a similar role within the hospitality industry, preferably in a Hotel or Members’ Club setting.
* Proven leadership abilities with excellent communication, interpersonal, and organisational skills.
* Strong knowledge of F&B operations, including service skills and cost control.
* Ability to work effectively under pressure, multitask, and prioritise tasks in a fast-paced environment.
* Attention to detail and a commitment to delivering exceptional guest service.
* Flexibility to work evenings, weekends, and public holidays as required.
Benefits:
* Free meals whilst on duty.
* Staff Discounts at The Lensbury and across the L+R portfolio.
* Use of some leisure facilities, including gym & swimming pool (after successful 30 day review).
* EAP with 24/7 helpline for you and your family.
* Online benefits portal with Hospitality Rewards, offering lots of discounts across major brands.
* Fully funded Apprenticeship opportunities.
* Excellent training and development opportunities.
* Staff Awards and Social events throughout the year.
* Cycle to work scheme.
* Free parking.
* Refer a Friend programme.
* Paid annual leave of 28 days including public holidays.
#J-18808-Ljbffr