Job Advert: Out-of-Hours Service Desk Assistant
Company: Ground Up Property Services
Location: Office-Based / Remote (Specify Location)
Hours: Monday to Friday, 12:00 AM – 8:00 AM
Ground Up Property Services is looking for a highly organised and proactive Out-of-Hours Service Desk Assistant to support the smooth operation of our service desk during overnight hours. This is a vital role in managing out-of-hours job workflows, liaising with contractors and clients, and ensuring timely communication and reporting.
Key Responsibilities:
* Job Management:
* Handle out-of-hours job requests, ensuring they are logged, scheduled, and managed efficiently.
* Monitor ongoing jobs, providing updates to clients and addressing any issues that arise.
* Contractor Coordination:
* Book contractors for jobs, ensuring availability and timely communication of requirements.
* Liaise with contractors to confirm job details and follow up as needed.
* Client Liaison:
* Respond to client queries via email and phone, providing professional and prompt updates.
* Build and maintain strong client relationships through clear and effective communication.
* Report Writing:
* Prepare and send detailed client reports summarising job statuses, completions, and any outstanding actions.
* Quoting:
* Assist with quoting jobs, ensuring accuracy and timely submission.
* Work closely with the team to ensure quotes meet client expectations and company standards.
* Inbox Management:
* Manage the out-of-hours inbox, responding to emails and ensuring all tasks are actioned.
Skills and Experience Required:
* Previous experience in a service desk, customer service, or administrative role (experience in property maintenance or facilities management is advantageous).
* Strong organisational skills with attention to detail and the ability to multitask.
* Excellent communication skills, both written and verbal.
* Proficiency in IT systems, including job management software (training provided).
* Ability to remain calm under pressure and handle escalations effectively.
* Self-motivated and able to work independently during overnight hours.
What We Offer:
* Competitive salary and benefits package.
* A supportive team environment with comprehensive training.
* Opportunities for professional growth and development.
* A key role within a growing and dynamic company.
If you’re a night owl with strong organisational skills and a passion for client service, this is an exciting opportunity to play a vital role in our operations.
Job Type: Full-time
Pay: £26,000.00-£40,000.00 per year
Benefits:
* Company pension
* On-site gym
* On-site parking
Schedule:
* Monday to Friday
Education:
* GCSE or equivalent (preferred)
Experience:
* Technical support: 1 year (preferred)
* Customer service: 1 year (preferred)
* Facilities management: 1 year (preferred)
Work Location: In person