Essential Functions/Responsibilities:
1. Branch Profit and Loss, including SG&A, NSFE and Revenue
2. Manage, coach and support Workshop Manager to ensure successful management & efficiency of the Workshop
3. Drive all Fleetcare opportunities within branch
4. Branch CV analysis by customer
5. Branch Profit and loss analysis for Fleetcare & PAYGO
6. Provide ongoing support, training and development to branch & workshop staff
7. Develop and deliver strategies and tactics to achieve business net income
8. Maximise branch productivity through development and deployment of key operational measures
9. Evaluate branch fleet status and co-ordinate with Asset Management Department to maximise profitable utilization through equipment availability and equipment redeployment
10. Ensure branch focus on customer service and revenue generation
11. Deliver cost & productivity savings through process improvement
12. Support communication efforts through quarterly branch MBO reviews & branch/workshop meetings, team progress reviews and EMS
13. Support sales team as necessary to conduct joint sales calls to identify and deliver profitability against customer Key Performance Indicators (KPIs)
14. Manage and drive recharge profitability including, trailer re-inspections, dispute negotiation, supplier management and cycle time reductions
15. Ensure property issues are handled proactively and are consistent with legal and environmental guidelines
16. Accountability for EH&S inspections and lead issue closure rate to ensure 100% are closed within 30 days
17. Drive EH&S policies and procedure adherence in branch, workshop & designated MSU’s ensuring they are kept clean and tidy & that at all times compliance of the Company’s EHS Policy is adhered to.
18. Deliver cause and effect analysis for any accidents which may occur and implement preventative measure to ensure no further occurrences
19. Accountability for branch delinquency and invoice query reductions
20. Implement front office / back office roles and responsibilities
21. To ensure work is progressed and maintained through workshops plus all staff are aware of & adhere to the Company’s servicing and inspection guidelines.
22. Negotiate labour rates & communicate company policy with external vendors
23. To drive vendor management to ensure quality and cost is acceptable
Whilst the above outlines the main duties of the post, the list is not exhaustive and duties may need to change in the light of future developments or as directed by management and business needs.
Knowledge/Competencies /Requirements
24. Demonstrated Leadership skills
25. P&L experience & able to carry out detailed analysis
26. Understanding of all TIP branch and workshop metrics
27. Excellent communication skills both internally & externally
28. Motivational skills and able to energise branch and workshop
29. Excellent communicator & strong facilitation skills
30. Negotiation Skills
31. IT literate
32. Good presentation skills
33. Ability to understand and deliver against profit and loss targets
34. Knowledge of trailer maintenance procedures & standard times ( eg GETSMART)
35. Detailed knowledge of all ALS applications
36. Good people recruitment skills and development experience
37. Enthusiastic with a strong desire to succeed plus a real commitment to driving 100% customer satisfaction.
38. Organisational ability and be able to prioritise workloads and meet deadlines
39. Self motivated
40. Understanding of and ability to apply the TIP Values
Hiring Manager: John Johanson HR Manager: Julie Preston