Commercial Services Group is one of the leading providers of procurement and support services to education and public sector customers globally. Serving over 15,000 customers, CSG is committed to providing an excellent customer and user experience underpinned by social value and a committed and empowered workforce.
Job Title: iTrent Application Analyst
Location: UK/Fully remote
Salary: £42,000 to £50,000 per annum (DoE)
We are seeking an experienced and proactive iTrent Application Support Specialist to join our team. In this crucial role, you will provide specialist maintenance, support, and enhancement services for the iTrent application, ensuring smooth operations for end users and service delivery teams. You will play a key part in resolving complex technical issues, offering expert advice, and working with stakeholders to improve business processes
About HRConnect:
Part of the Commercial Services Group, HR Connect has an enviable history of success and is an award-winning HR services delivery team. The services they provide range from specialist education recruitment services and DBS services through to an Occupational Health Division. The team is focused on providing outstanding customer service and expertise in the form of Payroll, HR Administration, and HR Advisory Services.
Key Responsibilities:
* Enhance the iTrent platform, working closely with the payroll team and customers to drive improvements.
* Work alongside MHR consultants to deploy new HRIS functionalities and keep systems running smoothly.
* Prepare and test data to ensure it meets school requirements for seamless HR & Payroll processes.
* Oversee the onboarding and offboarding process, ensuring smooth transitions and compliance with standards.
* Oversee platform upgrades and patches to ensure consistent and efficient performance.
* Collaborate with IT teams on projects to meet specifications, costs, and timelines.
* Proactively manage incidents and problems, ensuring prompt and effective resolutions.
What We’re Looking For:
* Expert Knowledge of iTrent & strong understanding of iTrent modules, including recruitment, onboarding, performance management, and business objects.
* HR Processes & Systems Knowledge: In-depth knowledge of HR systems and how they integrate with the wider organization.
* Previous experience in onboarding new clients and ensuring a smooth setup process.
* Proven ability to engage with stakeholders at all levels and manage relationships effectively.
* A focus on delivering high-quality, customer-centric solutions that meet business needs.
* A solution-oriented mindset and a willingness to adapt to changing requirements.
In return we will offer you:
* Fully remote working option and great flexibility
* 25 days of annual leave, plus bank holidays
* An additional day off for your birthday to celebrate as you wish
* Access to a generous discount scheme, including retail and gym memberships
* Life assurance coverage
* Health cash plan initiative
* Companywide events
About Commercial Services Group:
Commercial Services Group (CSG) is the largest, local authority-owned trading company (LATCO) in the UK, wholly owned by Kent County Council. CSG generates over £800m in revenue per annum and provides services to over 16,000 education and public sector customers globally.
CSG is striving to be recognised as the global leader in Education and Public Sector services, currently operating in 86 countries, with 1,800 staff across 30 trading brands, providing expertise ranging from: HR Services, IT Services, Energy, Education Resources, Procurement and many more.