Driver, Customer Delivery 7.5 T
Location: Cranbrook Way Customer Delivery Hub (John Lewis & Partners)
Posted on: Posted Yesterday
Job Requisition ID: R-157244
Posting End Date: December 11, 2024
Join John Lewis or Waitrose today
If you've ever stepped through the doors of a John Lewis or Waitrose shop, shopped online, or seen any of our adverts, you'll know there's something unique about us. That unique proposition is our Partners. As co-owners, they have a say in our business and receive a share of the profits, so they put time and effort into making it work. Our Partners are the reason we're the success we are.
Job Summary:
Our Installation specialists are the face of the John Lewis & Partners brand. When you join the team as a Customer Delivery Hub Installer, you will deliver and install a wide variety of products to our customers, always with professional courtesy and outstanding service.
Job Description:
At a glance:
* Role: 7.5T C1 Driver Various Positions: Driver Technician & Driver Installer.
* Pay: £28,500, annual (Installer CDH) and £32,090 (Technician)
* Position: Permanent
* Hours: 41 hours (4 day week, 5 week rota includes 3 Saturdays and no Sunday or bank holiday working required)
* Location: Cranbrook Way, Solihull
Due to the nature of the role you will need to be aged 18 or over.
Our working environment is important. At Cranbrook Way, we have a variety of great things to offer to make your work-life balance better, these include:
* Free car park and good transport links
* Flexible working: Shift patterns to support you
* Daily lunch subsidy
* Free hot drinks
* Subsidised Partner dining room
* Health and Wellbeing support
* On-site shower facilities and secure changing rooms with lockers
As part of a 2 person crew, you will deliver, assemble and install a wide range of home furnishings, electrical products and sports equipment, ensuring every delivery is made with the highest level of customer service.
About the roles:
DRIVER INSTALLER
Your typical day will start with completing all daily vehicle checks and following correct defect reporting procedures. After you have safely loaded / checked your route you will then undertake your deliveries and collections for the day alongside your colleague.
* Communication with your customers is key and you will need to ensure you call every customer 30 minutes before you are due to arrive.
* Upon arrival you will deliver the customers goods to their room of choice and undertake any services that have been booked, which may include:
o Installation and disconnection of white goods
o Assembly of flat pack
o TV installations
o Offering to take away the packaging.
* Upon return to the customer delivery hub, you will complete your end of day vehicle check and debrief, ensuring any issues/defects are reported.
TECHNICIAN
The role should be viewed as customer facing as a Technician will spend a high proportion of their working day completing installation/assembly services in customers’ homes.
Please note that this role involves heavy lifting.
Essential skills you’ll need:
* Previous driving experience
* Great verbal communication skills both over the phone and face to face
* Able to cope with the physical requirements of the role
Required Qualifications:
* A valid C1 Driving Licence (with a maximum of 6 points)
We believe in rewarding our Partners for their time and energy. After all, they’re the ones that make the John Lewis Partnership special.
Benefits include:
* Partnership discount in store and online on a majority of products after three months.
* Competitive pension scheme with matched contributions by the Partnership (up to 8% of pay).
* Excellent work-life balance, including focus on well-being and flexible working.
* And much more! Find out more about our benefits here: Benefits
Please note each role will have a specific requirement or responsibility. Please read the job outline for further details.
At the John Lewis Partnership, we embrace our differences. We want you to be you.
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