Job Description: My client is looking for a hands-on Operations Manager to lead their drainage operations team. This role is perfect for someone with a solid blue-collar background who’s ready to step into a management position or has already done so. Reporting to the General Manager, you’ll oversee the day-to-day coordination of our drainage engineers and control centre team, ensuring efficient and top-quality service delivery. Key Responsibilities: Plan and schedule work for drainage engineers, ensuring deadlines and safety standards are met. Support engineers with technical and operational guidance. Drive excellent customer service across the team. Assist with quotes and coordinate repair jobs. Build strong relationships with clients and attend key meetings. Meet financial targets and report to senior management. Work with H&S teams to ensure safety documentation is in place. Manage fleet maintenance in collaboration with the Transport Manager. Be part of the call-out rota as required. Requirements: Extensive hands-on experience in the drainage industry. Strong leadership and people management skills. Ability to prioritise tasks and work under pressure. IT literate (MS Office) and excellent communication skills. Full UK driving licence. What We Offer: Competitive salary and benefits package. Full-time, permanent role with opportunities for career growth. A supportive and collaborative work environment. If you are interested in this position, please click apply and attach your most up-to-date CV