The opportunity has arisen for a Deputy Locality Manager to join the operations team and work alongside the current Locality Managers to cover Sandwell, Walsall, Birmingham, Dudley, and Wolverhampton.
The successful candidate will support the Locality Care Managers in overseeing the delivery of high-quality care services across a defined area. Working across all localities, the candidate will need to be a driver and have access to their own car.
Your role is crucial in ensuring compliance with Care Quality Commission (CQC) regulations and maintaining the highest standards of care. It requires a dedicated professional committed to delivering exceptional care services and driving continuous improvement in line with organisational goals and regulatory standards.
Reporting to: Registered Operations Manager
Key Responsibilities
Service Quality and Compliance
• Ensure adherence to CQC standards and regulations
• Implement and monitor quality assurance systems
• Conduct regular audits and implement improvement actions
• Safeguard and promote the welfare of service users
Leadership and Staff Management
• Support the development of a competent, motivated staff team
• Assist in recruitment, supervision, and performance management of care staff
• Identify and address training needs within the team
• Promote a culture of continuous improvement and excellence
Operational Management
• Oversee day-to-day operations of assigned services
• Manage resources effectively and efficiently
• Ensure proper maintenance of facilities and equipment
• Implement and monitor health and safety procedures
• To be part of the on-call procedure, ensuring services are supported out of business hours
Client Care and Engagement
• Promote person-centred care and active participation of service users
• Oversee the development and implementation of care plans
• Ensure effective communication with clients and their families
• Handle and resolve complaints promptly and effectively
Administrative Duties
• Maintain accurate records and documentation
• Assist in budget management and financial reporting
• Contribute to the development of policies and procedures
• Prepare reports and presentations as required
Stakeholder Relations
• Build and maintain positive relationships with external partners
• Represent the organization in professional forums and meetings
• Collaborate with other departments to enhance service delivery
Qualifications and Skills
• Relevant qualification in health and social care (e.g., Level 3 Diploma in Leadership for Health and Social Care)
• Proven experience in a senior care role
• Strong understanding of CQC regulations and compliance requirements
• Excellent leadership and interpersonal skills
• Ability to work flexibly, including evenings and weekends when required
This is not an exhaustive list.