Event Technology Manager - Corporate Events
FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. Operating as a full-service agency partner or through embedding specialist talent into client teams, FIRST brings brands and people together through creative, connected experiences.
Our story started over 25 years ago growing through collaboration, innovation, strong culture, and a focus on people, specifically our people. Our hope is that you become the next page of our story in developing how our agency connects more people beyond what they thought was possible.
What You Would Get To Do
* The Event Technology Manager will consistently deliver exceptional service to our clients through excellent project management.
* Implementation and project management of event registration websites, app builds and all technological aspects of our events, mainly within Cvent.
* Keep up-to-date on all emerging technologies, popular culture and trends and ensure team members are informed as well.
* Innovating on new technology and how integration will flow between systems.
* Database Management: ensure consistency of information and generating lists upon request.
* Manage client evaluation communications such as save-the-dates, invitations, registration, confirmations, etc.
* Assist in the development and management of online registration.
* Effectively communicate with internal and external clients over the phone, in person and via email.
* Work with event Project Managers/Coordinators on overall program logistics, production, and implementation.
* Coordinate planning and utilization of the mobile app. May assist with build depending on platform.
* Lead contact for attendee management and technology vendors including pre-event and during execution.
* Assist in contacting clients for relevant information.
* Respond to ALL client email within same day (even during work travel).
* Responsible for all registration collateral and equipment management.
* Create and distribute post event client surveys.
* Registration desk flow design and set up.
* Review and manage any relevant third-party vendor invoice reconciliation e.g. badging / attendee tracking etc.
* Reporting (response rates / new implications) and analytics and surveys.
* Advises on user experience of all pre-event and onsite registration for both virtual and in-person events.
* Provide training support to team members on current technology and processes.
* Ability to travel domestically and internationally in support of client events.
* Support other members of the department as needed on ad-hoc projects.
* Act as an ambassador for the FIRST brand, leading by example and displaying the company’s core values (Ambition, Creativity, Excellence, Integrity, Teamwork).
What We Are Looking For
* Extensive experience required, including meeting planning and coordination including event and registration technology.
* Proficiency with registration website platforms such as Cvent, Splash, Certain, Aventri, Eventbrite.
* Experience with virtual meeting and event platforms such as Intrado, GlobalMeet / TalkPoint, Zoom, WebEx, SpotMe, Concise Chime or other virtual meeting and event platforms.
* Experience in integrating customer relationship management software, such as Marketo, Salesforce, Dealcloud with event registration management systems such as Cvent.
* Highly motivated, able to work independently.
* Exhibit strong work ethic, patience, and a winning attitude.
* Flexible and willing to work outside of normal business hours (evenings, weekends) and travel when required to be on-site at events and/or troubleshoot remotely.
* Ability to manage multiple projects simultaneously.
* Strong proficiency with Microsoft Office – specifically with Excel and PowerPoint.
* Strong oral and written communication skills.
* Customer focus and approachable demeanor.
* Independent and critical thinker with keen sense of judgement.
* Quick and strategic problem solver.
As part of the interview process you will be expected to complete a skills assessment test.
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FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.
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