Job overview
We are looking for a professional and dynamic individual to join our Critical Care team at Glangwili hospital.
The enthusiastic individual will need to integrate with the team and provide efficient and effective administrative support to the nurses, consultants and patients. Attention to detail is necessary, as are excellent communication skills and the ability to prioritise and plan workload.
The post holder will be the first face relatives see; they should be polite, professional, enthusiastic, and able to deal with multiple administrative tasks requested from nursing staff, doctors, patients and relatives, both over the phone and in person on the Unit.
Main duties of the job
The candidate should have excellent computer skills, with a good telephone manner, capable of updating records, filing, dealing with incoming and outgoing post, arranging appointments and ambulance bookings.
The successful applicant will need to demonstrate strong team working skills plus the ability to work on their own initiative, communicating with all levels of hospital staff as well as patients and carers.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Working for our organisation
Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 12,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services to almost 400,000 people across a quarter of the landmass of Wales.
We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers.
Four main hospitals: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest.
Five community hospitals: Amman Valley Hospital and Llandovery Hospital in Carmarthenshire, Tregaron Hospital in Ceredigion and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire.
Two integrated care centres (Aberaeron and Cardigan, Ceredigion).
Community facilities, including 48 General Practices (GP surgeries), 49 Dental Practices, 98 Community Pharmacies (chemists), 44 General Ophthalmic Practices (including eye health and low vision services), 38 sites providing mental health and learning disability services, care within your own homes.
Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 14/03/2025.
Person specification
Qualifications and Knowledge
Essential criteria
* Good standard of education
* Numeracy and Literacy Skills
Experience
Essential criteria
* IT skills: Microsoft and email
* On the job training will be provided
Desirable criteria
* Office / Administration Experience
Language Requirements
Desirable criteria
* Welsh Speaker (Level 1)
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