The Obstetric unit are looking for PA to join their team.
This is a fixed term post for 12 months, for 30 hours per week. Exact hours will be discussed with candidates.
The successful candidate will have excellent communication skills, both verbal and written and will be able to demonstrate the ability to work without direct supervision. Good organisational skills are essential. They will have experience of working within an office or administrative environment, preferably within healthcare.
The post holder will provide comprehensive secretarial and administrative support within the Division of the Obstetric Unit. The post holder's main duties will include planning, organising, directing and coordinating the work of the department, diary management, meeting arrangement and booking, document creation, leave management, minute taking and minute generation and email management as agreed.
The post holder will be a key interface for patient enquiries, correspondence and supporting clinicians in managing clinical pathways, including results and information requests. The post holder will be the key to administrative contact with the clinical teams divisional managers. The post holder will also be expected to work with minimum supervision. They will be able to demonstrate flexibility and use their initiative to carry out duties in such a way as to make a direct and positive contribution to the organisation, thus enabling the Consultants to utilise their time efficiently and effectively.
Liverpool Women’s NHS Foundation Trust delivers the highest standards of care for women, babies and families. Each year we deliver over 7,500 babies, carry out over 49,000 gynaecological inpatient and outpatient procedures, care for over 1,000 poorly & preterm new-borns, perform around 1,000 IVF cycles and have over 4,000 genetic appointments taking place. We believe that this along with a strong dedication to research & innovation makes us the specialist health provider of choice in Europe for women, babies and families.
We have some of the leading experts in their field, which has been showcased on national TV and news, making our teams famous across the world for professionalism, skill & compassion.
The Trust is constantly innovating and evolving its services to provide the most cutting edge and modern care possible. As well as developing services on our current site we have long-term aspirations for the future. We have recently launched a number of new strategies which provide a detailed long-term plan for our services.
Check out why Liverpool Women’s NHS Foundation Trust is a great place to work using the links below:
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Provide a professional clinical personal assistant service to an agreed set of clinicians.
Services to be provided include secretarial support to Consultants, junior medical staff and AHPs.
Provide expert support in using administrative software such as Microsoft applications, including Word, Excel, PowerPoint etc. That supports document creation for report writing, presentation, memos and email for corporate managers.
Provide administrative support to plan and organise MDTs and meetings as required.
Work with the divisional management teams to manage Clinicians and on-call rotas as required.
Communicate professionally and effectively with patients/carers, the public and all internal and external agencies both verbally and non-verbally in a timely manner.
Ensure diplomacy, empathy and confidentiality when dealing with distressed patients/carers.
Liaise with clinical and non-clinical staff to resolve any issues that may arise to the mutual benefit of all concerned.
Attend and contribute to departmental meetings, team briefs etc.
Proactively manage telephone calls; many may be sensitive from patients/carers or other healthcare professionals, requiring high patient confidentiality and sensitivity.
Responsible for providing accurate, up-to-date, non-clinical advice relating to queries in the department.
Typing of minutes of meetings and general departmental correspondence when required and within locally agreed timescales.
Work with Consultants and Central Admissions Office in relation to managing waiting lists, admissions, and operating lists, adhering to the Patient Access and Bed Management Policy at all times.
Work flexibly to ensure the needs of the service are always met.
Assist the management team in addressing any complaints within the agreed timescales which may have been received within the department.
Exercise judgement and initiative to manage the workload effectively and efficiently, taking appropriate action to resolve any issues, liaising with appropriate personnel and seeking guidance from the Line Manager when required.
Support Clinicians in identifying how data can be captured and managed securely per the Information Governance and Data Quality Policies.
Undertake a key role in ensuring the delivery of a high-quality patient pathway by working closely with clinical teams to meet national and locally agreed targets by monitoring clinic templates and waiting lists and working closely with the management team to address any issues.
Ensure Clinicians respond and action referrals within locally agreed timescales, ensuring a clear audit trail.
Manage patient data confirming patient demographics are recorded correctly and details checked for authenticity.
Support the day-to-day organisation of the clinical teams by managing diaries, coordinating meetings, ensuring appropriate documentation available for meetings/lectures, preparing documents/presentations, attending meetings to take minutes and typing agendas/minutes.
Coordinate national and international meetings/conferences, including travel arrangements, accommodation etc.
Adapt a flexible attitude to meet the needs of the service.
Proactively support the confirmation of the Clinician's availability, including managing consultant's diaries and annual leave and ensuring the correct clinics are open/closed accordingly.
This advert closes on Wednesday 16 Apr 2025