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Location: Hub based! Bristol, London or Glasgow
But you have the flexibility to work wherever suits you best
Team: Payments
Experience: Mid-level
Working pattern: Full-Time
Reporting to: Maxine Glennerster - Head of Payment Solutions, Consumer Financing and Fraud
Sponsorship: Unfortunately we are unable to offer sponsorship for this role.
This role in 3 words: Fraud, Investigative, Exciting
Top 3 qualities for this role: Organisation, curious, enthusiastic
Everyone belongs at OVO
At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. We need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.
Teamworking for the planet
Everything we do here spins around Plan Zero. The team you’ll be joining plays a gigantic role in making that happen. Here’s how:
Fraudulent behavior is a risk across the business areas at OVO. If a customer cannot safely pay for their energy or decarbonisation products, they will look elsewhere. We are looking for ambitious fraud enthusiasts to drive forward our payments area.
This role in a nutshell:
As Fraud Lead, you’ll create and build a fraud capability at OVO, focusing on preventing payment fraud. You will build the strategy and support the Head of Fraud Prevention in implementing this strategy across the business areas, preventing both internal and external fraudulent behavior.
Your key outcomes will be:
* Build and regularly update OVO's Fraud playbook
* Build Fraud strategy and identify partners and supporting products to help eliminate payments fraud at OVO
* Use analysis from the Payment Fraud data team to publish findings on fraud
* Work with info-sec, dpia, product and tech to ensure fraud prevention is considered
* Proactively search and test vulnerabilities in customer and agent journeys
* Establish relationships with key partners
* Connect with the wider team on patterns and trends in payments and fraud
* Investigate potential fraudulent activity and propose solutions to close down any vulnerabilities.
* Ensure meticulous attention to detail and confidentiality when investigating cases
You’ll be a successful Fraud Lead at OVO if you are…
* Experienced in building out fraud strategies for payment-critical businesses
* Knowledgeable in Fraud, especially Payments Fraud, and data literate
* Data-driven and confident in data-rich environments
* Comfortable leading and supporting fraudulent investigations
* Excellent communicator, able to deliver a succinct message to a wide range of team members
* Passionate about Fraud and knowledgeable about compliance
* Proactive in communication and stakeholder management.
Let’s talk about what’s in it for you
We’ll pay you between £40,000 and £60,000, depending on your specific skills and experience. You’ll be eligible for an on-target bonus of 15%. We offer plenty of green benefits and progressive policies to help you feel like you belong at OVO, including flex pay, which is an extra 9% of your salary.
For starters, you’ll get 34 days of holiday (including bank holidays). With benefits like a healthcare cash plan or private medical insurance, critical illness cover, life assurance, health assessments, and more.
To find better ways to support our people, we need to listen to each other’s experiences and build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. When you join OVO, you can play a part with any of the Networks. It's up to you.
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