Job Advert
Here at Bruce’s we are looking for a Team Leader to join our Battlers Green centre!
About Us:
Founded in 2008, we have become the UK’s recognised leader in Doggy Day Care and are fluent in dog. Our founder, Bruce Casalis, sits on the board of directors for the Pet Industry Federation and has acted as an advisor for the likes of DEFRA, Dogs Trust and RSPCA.
Our purpose at Bruce’s is to unleash happiness and enrich the lives of more dogs and their families and we achieve this through our values P.A.W.S (Pawsitivity, All fur one, Wag for it and Sniff out the new stuff).
We believe that Paw-sitivity rocks! When it comes to our team, our dogs and our customers we’re caring and All fur one. We work hard, are passionate and Wag for it because we love what we do.
And, like our doggy friends, we’re forever curious to Sniff out new stuff.
Our values help guide how we behave, remind us what’s important to ourselves, to dogs and their families and what fires us up as a pack.
What You’ll be Doing:
Bruce’s supports its managers to lead with autonomy, the overall mission is to deliver ambitious and profitable growth through an engaged, motivated, and happy team.
As Team Leader at Bruce's you will be a key part of our team in the running of our day to day operation and providing support to your Centre Manager. You will help with leading, empowering and developing our dedicated and enthusiastic teams of dog loving professionals, ensuring an exceptional experience for both dogs and their human pawrents.
As the Team Leader you will oversee the seamless day to day running of the centre with a relentless focus on dog enrichment and welfare. Our Managers are also driving force behind learning and development, customer service, health and safety and all the commercial aspects of running a Bruce’s.
Being a Team Leader also involves ensuring the centre is compliant, risks are sighted and mitigated and licensing regulations are strictly adhered to as well as:
1. Handle the daily operational challenges (van, people and canine logistics) and stepping in as Centre manager when required- this also includes line management of team members
2. Be the face of Bruce’s for our customers when they are picking and dropping of their dogs
3. Be the extra layer of support for our colleagues and senior management
4. Champion team engagement and motivation on a daily basis
5. Help out with rosters, monitoring of fields and dogs
6. Support the Centre Manager and take on responsibilities to support other centres as and when needed.
7. Assist with the weekly and monthly reporting to the Senior Leadership Team when necessary
8. Identify challenges that affect dog welfare, including but not limited to dogs that seem quiet and not engaged as well as those who are on management plans
9. Support managing the Centre in accordance with the Bruce's Difference; Fluent in Dog, Enrich Every Dog, Celebrate Friendships and Bow Wow Factor
10. Support and drive marketing efforts to gain new customers and also focus on customer retention
11. All customers are highly satisfied by the service the team delivers.
12. End to end people management (performance management, formal meetings, attendance as well as staff first days and inductions)
13. Managing of monthly payroll submissions and overseeing labour costs when required
About You:
It goes without saying you will be someone who is flexible with great communication skills and be able to build important rapports with your team and customers. You will have a full UK manual driving licence as you will need to also step in and help cover our pick up and drop off routes.
You are a multitasker as well as being a creative problem solver and confident decision maker.
You will have some previous HR and managerial experience and have strong time management.
You are someone who meets targets and helps those in your team to work towards our business goals.
Your expertise will extend to planning with an ability to manage internal and external stakeholders.
Why Unleash Your Potential with Us:
1. You get to be part of a multi award winning company who are the industry leaders in doggy daycare.
2. Work with a vibrant and energetic leadership team.
3. Your furry companion can join you at work – we offer FREE dog day-care at Bruce's (as long as it's a paw-sitive fit).
4. LifeWorks membership and Bravo Benefits platform access for unbeatable employee perks.
5. Membership to Wagestream which is a financial well-being platform where you can also access a portion of your pay instantly before payday.
6. Your hard work won't go unnoticed – expect rewards and recognition and our annual people celebration day!
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