Cash Desk Manager - Manchester, Greater Manchester Are you ready to take the next step in your career? This is your chance to build a rewarding career at Metropolitan Gaming. We are recruiting for a Cash Desk Manager to come and join our fantastic team at Manchester235 Casino. We have many benefits for our employees. Here is a sample of the many we offer our team: · Enhanced salary from midnight until 6am · Tips · Cycle to work scheme · Company pension · Extensive employee HUB offering discounts from travel, retail, hospitality to health and well-being · Regular training and development · Employee health and well-being services · Refer a friend incentive (Paid into your employee hub account) · 50% off food and drinks in all our UK venues · Financial advice services · Holiday accrual with length of service So, are you ready to place your bets on a career with us? What you will be great at: Efficiently supervise and manage the cash desk in accordance with legal and procedural requirements detailed in the Company Manuals and on the CARM database. Ensuring that all staff are suitably trained and sufficiently able to carry out Company policies and duties issued by Senior Casino and Head Office Management. All cash desk staff exhibit high levels of customer service and to ensure the accuracy of transactions with customers. PREFFERED SKILLS · Minimum 2 years of experience in supervisorial/managerial role · Good working knowledge of granting and managing customer's Cheque Cashing Facilities · Full understanding of Section 81 of the Gambling Act · The ability to advise on cheque banking processes and rules · PML holder REQUIRED SKILLS · Knowledge and experience of cash desk operations and procedures · Knowledge of banking, accounting, and gaming procedures · Highly numerate · Good communication skills with customers and other employees · Able to recognise areas where customer service can be improved and maintained · Highly organised and methodical · Able to implement new procedures and policies · Proactive approach with an upbeat and positive personality · Ability to manage staff · Competent in the use of the Companies computer systems including word and excel · PFL holder · A high level of personal integrity · A strong work ethic with a passion for exceeding expectations · Show respect and appreciation to all · Encourage and contribute toward a culture that supports everyone to be the best that they can be JOB TITLE: Cash Desk Manager REPORTING TO: Venue Director WORKING HOURS: As per your contract of employment. Actual hours worked and shift patterns will depend upon the needs of the business, which may require working evenings, nights, weekends, and shifts over a 24/7 trading week and holiday periods. There is no automatic entitlement to over-time. LOCATION: The normal work location will be your base venue. However, for roles within London part of your terms and conditions of employment permit that you may be required to work at any other of the Company's establishments. NOTE: In addition to the duties and responsibilities listed the job holder is required to perform such other duties as may be assigned by their senior management that are deemed reasonable and in keeping with their role and skills. Please Note: You must be aged 18 or over to apply and have the right to work in the UK.