Job Description
We are currently looking for Full Time Assistant Bar Manager with strong management experience within the hospitality sector.
The key role of the Assistant Bar Manager is to support the Food and Beverage Operations Manager by taking ownership of our main bar; The State Room Lounge. Your aim should be creating and ensuring a consistent beverage experience for our guests, exceeding expectations, and maintaining the highest service standards.
The State Room Lounge is the hub of the hotel where our guests gather to relax and unwind. The bar has a strong focus on cocktails, alongside high-quality spirits, and wines.
Your Key Responsibilities:
• You will be responsible for the welcome and personal care of the guests, ensuring a consistent luxury and personalised guest experience
• You will lead, inspire, and motivate the bar team to make sure they exceed in their roles, through induction, training, management, empowerment, and development
• You are responsible for all the bar activities within the hotel’s restaurant, Charlies, under the guidance of the F&B Ops Manager, including service, staff guidance and cost control
• You will identify opportunities to enhance quality standards regarding beverage, set up, presentation and atmosphere.
• You will assist the F&B Ops Manager in the recruitment and onboarding process for the team
• You will oversee and assist the F&B Ops Manager in the daily operations of the State Room Lounge.
• You will manage guest recovery situations promptly and effectively
• You will oversee with the scheduling, time keeping and attendance for the department
• You will oversee cash handling and cash up procedures, ensuring that any queries are rectified with accounts in a timely manner
• You will ensure the careful handling of complaints and accidents, ensure first aid training is up to date
• Support with training and implementation of HACCP, COSHH and fire procedures
Your Knowledge & Capabilities:
• You have a passion for delivering exceptional guest service
• You have excellent communication skills, both verbal and written, with the ability to communicate effectively with people at all levels
• You are enthusiastic and have a positive personality with the ability to build genuine and trusting relationships
• You have proven organisational and leadership qualities
• You are resilient and flexible to adapt your work schedule to the demands of the business
• You are confident in handling guest complaints
• You have proven experience with colleague management
• You use your initiative and take a practical approach to problem solving
• You are confident with completing administrative tasks and are proficient in Microsoft Office
Proven Experience/Qualifications:
• Proven experience 2+years of management within a quality bar, preferably within a luxury hotel environment .
• A strong spirit and mixology knowledge.
• Previous high-volume experience is essential with knowledge of how to turn tables and manage large groups of reservations in a short period of time to maximise total covers in a day, while taking the most revenue possible without losing the focus on service standards.
What’s in it for you?
· 30 days paid holiday after 1 year of service
· 50% discount on food & beverage
· 30% discount in our Pro Shop
· Free meals whilst on shift
· Free golf membership
· Free on-site parking
· Generous 'recommend a friend' scheme
· Gym membership discount
· Quarterly recognition programme
· Hotel stay discounts at our sister properties including Ibiza, Sardinia and New York
· Access to exclusive perks, offers, and discounts on our colleague platform
· LifeWorks employee assistance program
· Access to wellbeing articles, podcasts, tools and resources