We are seeking full-time and part-time Medical Receptionists to join our team at the surgery due to our continued increase in volume of calls and new patient registrations. This role involves 95% phone work and a small amount of admin related to the calls taken.
Call Centre experience will be an advantage.
We are seeking a positive can-do attitude together with good team working.
A commitment to a full 2-week training programme will be required on acceptance of this role.
A background in General Practice Reception would be an advantage, but is not essential.
Main duties of the job
1. Greeting and directing patients as they arrive for appointments.
2. Dealing with telephone requests and enquiries.
3. Processing repeat prescription requests.
4. Making appointments for practice patients with the appropriate Health Care professional.
5. Processing requests for home visits.
6. Taking and delivering messages.
7. Processing non-NHS claim forms and private referral letters.
8. Collection of Fees for non-NHS work.
9. Updating patient computer records as required.
10. Informing patients of the results of tests and investigations.
11. Filing of manuscript information, and maintenance of patients' medical records.
12. Testing the clarity of the telephone message in accordance with Practice procedures.
13. Securing the practice premises and setting the alarm at close of day in accordance with Practice procedures.
14. Receiving specimens from patients, and batch delivery to collection point.
15. Other one-off essential duties deemed necessary to ensure the smooth running of the Practice.
Confidentiality: In the course of seeking treatment, patients entrust us with sensitive information regarding their health and other matters. They have the right to expect that staff will respect their privacy and act appropriately.
Health & Safety: The post-holder will assist in promoting and maintaining their own and others' health, safety, and security as defined in the practice health & safety policy.
Equality and Diversity: The post-holder will support the equality, diversity, and rights of patients, carers, and colleagues.
Person Specification
Qualifications
* GCSEs in Maths and English.
* Customer Service experience.
* Call centre experience.
* Medical Receptionist and EMIS Web experience is an advantage but not essential.
Training and Shifts
* We offer part-time and full-time positions.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and a submission for Disclosure to the Disclosure and Barring Service will be necessary to check for any previous criminal convictions.
Depending on experience, a competitive salary will be offered.
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