Position: IT Engineer
Location: Leeds
Salary: Up to £34,000
Are you passionate about technology and eager to kick-start your career in IT support, or progressing in a well exposure IT Support position? Do you have a knack for solving technical problems and delivering exceptional customer service? If so, we want to hear from you!
About Us
We are a dynamic and innovative Managed Services Provider, who specialise in the Education Sector, and we are committed to delivering top-notch IT solutions to a diverse range of clients. Our team is growing, and we are looking for a dedicated IT Engineer to join our ranks.
The Role
As an IT Engineer, you will play a pivitol role for our clients, providing prompt and professional technical support. Your main responsibilities will include:
Responding to Service Requests: Addressing client issues via phone, email, and ticketing systems.
Troubleshooting: Diagnosing and resolving hardware and software problems.
Remote helpdesk and visit to local schools in the area
Escalation: Escalating complex issues to higher-level support teams as necessary.
Documentation: Maintaining accurate records of issues and resolutions.
Customer Service: Ensuring a high level of customer satisfaction through effective communication and timely updates.Technical Skills -
Windows OS/Server
Active Directory & Group Policies
Office 365 & Azure Administration
Hardware and Software Troubleshooting
Basic knowledge of IT Systems and Ne...