Torbay and South Devon NHS Foundation Trust
We are seeking experienced, Epic certified Senior Application Analysts to join the One Devon EPR Programme across a range of clinical and administrative applications including: Emergency Medicine, Inpatients, Outpatients, Theatres, Pharmacy, Oncology and Patient Administration. As a Senior Application Analyst you will support clinical or operational areas by working closely with colleagues to ensure current workflows, processes and procedures are configured appropriately within the new Devon-wide Epic EPR system that will be implemented across Torbay and South Devon NHS Foundation Trust and University Hospitals Plymouth NHS Trust.
Main duties of the job
What You'll Do:
1. Be the Expert: Harness your deep understanding of complex working practices and processes from clinical, IT, or administrative perspectives.
2. Lead and Configure: Work in dedicated teams to configure your assigned module, driving best practices and improving patient pathways.
3. Supervise and Support: Mentor and guide a team of Application Co-ordinators/Analysts to deliver an integrated EPR solution on time and within budget.
Job responsibilities
Communication and Working Relationships
* Negotiate with and persuade senior staff to accept changes to working practices which will improve efficiency, patient flow and/or patient experience in conjunction with the wider Trust.
* Maintain regular communication with other configuration teams and relevant supplier staff.
* Work with Principal Trainers to incorporate feedback from training sessions into future developments or make urgent changes to build as appropriate.
Analytical Judgement
* Maintain schedules and raise any risks or issues highlighted through testing to the appropriate level.
* Analyse and document simple to highly complex clinical and administrative workflows (user requirements), information, data collection and/or reporting requirements and use this information to configure the designated Epic module to meet these requirements.
Planning and Organisation
* Initiate, arrange, chair and/or participate in meetings between senior staff to discuss workflows and/or areas of concern and/or take notes of any action points.
* Meet regularly with the assigned Configuration Manager/other Configuration Managers across other Epic modules and/or Design and Delivery Lead to plan, negotiate with, review and prioritise the scope of the applications/infrastructure in accordance with Implementation plans.
Physical Skills
Advanced keyboard skills.
Patient and Client Care
* Contact with patients is incidental, although there may be work required in clinical areas to understand current and proposed processes effectively.
Finance, Equipment and other Resources
* Responsible for the safe use of IT equipment issued by the Trust i.e. Trust Laptop and related hardware.
* Responsible for the safe use of office equipment.
People Management and Training
* Supervise and provide day to day line-management to the Application Coordinators/Analysts within the team, including dealing with a range of staffing issues such as capability, disciplinary, grievance, absence etc.
* Assign relevant work to Application Coordinators/Analysts.
Information Technology and Administrative
* Lead on one additional aspect of Epic configuration (e.g. Workbench, Business Continuity etc.) within designated module.
* Input data into spreadsheets, Word documents or PowerPoint presentations, ensuring accuracy and adhering to style guides/template.
* Plan, design and build elements of the assigned EPR modules which will include major workflow and pathway redesign.
Research and development
* Work with the testing team to develop test scripts against patient scenarios across patient pathways and interfaces to other systems in accordance with the Testing Managers instructions.
* Undertake training (in the UK and overseas) and, within five months of start date, become qualified in at least one Epic application.
Freedom to Act
* Identify and allocate work packages across disciplines to ensure an integrated and coordinated approach.
* Update and amend plans within assigned area of work.
Person Specification
Qualifications
* Educated to master's level or equivalent experience.
* Evidence of continuing professional development.
* Epic Certification.
Knowledge
* Understanding of complex clinical, administrative and/or operational workflows and processes within a hospital environment.
* Excellent written and verbal communication with the ability to communicate with staff at all levels in the organisation, including clinical staff and managerial staff as well as with external suppliers.
* Intermediate knowledge of Outlook, Word, Excel, PowerPoint.
* Able to prioritise tasks to achieve deadlines whilst working under pressure and with frequent interruptions.
* Able to lead meetings, resolve conflicts, maintain issues lists and work to a project plan.
* Good analytical and project management skills.
* Confident in working with, negotiating with and motivating clinical staff, medical consultants and/or other senior managers.
* Knowledge of medical terminology.
* Experience of implementing and managing a clinical system.
* Experience of Epic configuration.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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