Ibis Bristol Centre, Bristol, United Kingdom
REF46255M
Europe and North Africa
Company Description
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Job Description
We are currently looking for a new Front Office Supervisor to work with the Front Office Manager at Ibis Bristol Centre.
Responsibilities and essential job functions include but are not limited to the following:
Supervisory Role:
* Oversee the team and ensuring a smooth process.
* Training and induction of all new staff to agreed standards.
* Receive feedback from guests and ensure quick and effective handling of issues.
* Deal with complex enquiries and complaints from clients relating to reception functions.
* Manage daily issues that may arise within the team.
* Participate in monthly team meetings.
* Communicate effectively with other team members.
Reception Duties:
* Extends a warm, efficient welcome for customers.
* Check in and check out of guest’s procedures on the Information Technology system installed at the hotel.
* Responds to phone calls and occasionally may take bookings.
* Collaborating closely with all hotel departments (Housekeeping, Maintenance, F&B) sharing or acquiring important information about special guest requests and needs.
* Rooming of guests and description of room features.
* Create cash register and daily closing.
* Invoice control and credit handling.
* Answering and fulfilling all wishes and inquiries of the guests.
* Epitomizes the Heartists spirit in his/her interactions with customers.
* Assist the Food and Beverage Department when required.
Health / Safety of people / Environment:
* Supervises the cleanliness of the workplace and the proper functioning of the equipment made available to him/her.
* Knows and follows the procedures in the event of a fire evacuation.
* Knows and applies the sustainable development programme policy.
* Ensure compliance with service, quality and hygiene standards.
* Applies safety rules in customer reception, particularly for customers with disabilities.
Additional Information
* Discounted hotel stays across the world with Heartist AccorHotels Card.
* Cycle to Work Scheme.
* Staff Uniforms Provided.
* Free Staff Car Park.
* Meal provided whilst on duty.
* Double time bank holiday pay.
* Discover a world where life pulses with passion.
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