Team In Store
Store Hempstead Valley
Location Gillingham, Kent
Contract type Permanent
Position type Part Time
Salary £12.60 p/h
Closing date: 22nd May 2025
Apply now
Retail Quiz
Find out if you fit the role.
Take Your Marks
Could you make an impact at M&S? If you think the answer is yes, we've got a few questions to ask, so we (and you) can see if you've got what it takes to be a Customer Assistant in our fast paced stores.
About The Role
This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.
Work Pattern
Week 1
Mon 16.15-20.15
Wed 16.15-20.15
Fri 16.15-20.15
Sat 13.00-17.00
Week 2
Mon 16.15-20.15
Wed 16.15-20.15
Fri 16.15-20.15
Sat 16.15-20.15
Under 18 disclaimer
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Purpose
* To deliver a great experience for your customers across Travel Money and other services, putting customers before task every time
* Champion new ways of working within stores through an open mindset and positive attitude
* Complete tasks and processes that deliver ‘best in town’ standards
* Serve and sell across all Travel Money and other service channels brilliantly well
* Be the voice of our customer to help us continually improve
Key Accountabilities
* Demonstrate a genuine interest in your customers and build good relationships
* Serve our customers efficiently and brilliantly well
* Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
* Skilled to utilise all digital tools and communication channels to do the job
* Share customer and colleague feedback to help us do things better
* Share Travel Money knowledge and experience with colleagues to support others in building skill and confidence
* Own your own learning & development and proactively access digital learning solutions
* Know the daily sales targets, priorities, promotions & selling opportunities
* Have great product knowledge to sell and recommend our products and services help our customers
* Proactively engage with customers to understand their needs and make recommendations
* Understand the store priorities and the part you play
* Complete all Travel Money tasks with pace, accuracy and in line with procedures
* Follow safe, legal and financial crime working practices
Key Capabilities
* Understands how M&S operates, it’s strategy, future and the role they play
* Committed to delivering excellent work fast with great attention to detail
* Open to and acts on feedback, asking for this regularly
* Sets performance objectives for self in conjunction with line manager and in line with business plans
* Takes accountability for planning and managing own work efficiently to ensure objectives are met
* Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things and suggests improvements
* Effective at communicating; ensures communication is clear and simple
* In control of their own reactions and considers how to share their perspective to create better reaction for team
* Copes well with change and work challenges, recovering quickly from its impact
* Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
* Contributing to store profitability
* Work to get things done right first time within timescales
* Comprehensive knowledge of Travel Money channels
* Good level of product knowledge and other services
* Up to date knowledge of the commercial operation and brilliant basics
* Good level of digital capability and use of digital tools and applications
* Understand customer needs and spot selling opportunities to delight
* Adapting to change
* Flexible and able to learn quickly
Key Relationships and Stakeholders
* Customers
* Colleagues
* Store Leadership
* M&S Bank Travel Money support team
* BIG
Benefits
* Wellbeing hub - Get access to resources to support your wellbeing, including a free virtual GP service.
* Giving back - Support your favourite charities by donating through your pay or even volunteering for them.
* Pay - Earn a competitive salary.
* Colleague discount - After completing your probation period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
* Time off - Competitive holiday entitlement with the potential to buy extra holiday days.
* Life assurance - Get cover for twice your salary up to age 70 (double with our Pension Plan).
* Workplace savings - We’ll help you save through our Pension Savings Plan, Share Buy and Sharesave schemes.
* My Choices - Save on everyday costs through discounts and offers and get access to great health benefits.
* Cycle to work - Bike/accessory hire with Cycle to Work and save on tax and national insurance.
* Smart tech - Buy the latest technology with interest-free financing directly from your salary.
* Family friendly policy - Industry-leading maternity, paternity, adoption and neo-natal policies, providing support and flexibility for you and your family.
How to Apply
Here’s what to expect at each stage of the application process. This can change depending on the role you’ve applied to. If you need any reasonable adjustments made at any stage, let us know and we can help.
Send us your application - Fill in our short application form and hit submit.
Online assessment - We’ll invite you to take part in an online assessment. This could be before or after your interview.
In-person assessment centre - We’ll invite you to an in-person assessment centre or an interview. This process may differ depending on the role you’ve applied to.
Decision - After we’ve decided, we’ll be in touch. If you’ve been successful, we’ll officially invite you to join the team and let you know the next steps.
Customer Assistant - Bureau - Hempstead Valley
Team In Store
Store Hempstead Valley
Location Gillingham, Kent
Contract type Permanent
Position type Part Time
Salary £12.60 p/h
Closing date: 22nd May 2025
Reference: 95262
Apply now
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