Dilston Medical Centre is a busy but friendly practice with over 9000 patients. We are located near the city centre and provide a wide range of services. The successful postholder will work alongside our existing part-time Medical Secretary. The post is up to full time hours.
Main duties of the job
We have a small secretarial team and the successful postholder will be responsible for the processing of letters, referrals, Choose and Book, chasing up appointments and a variety of other jobs relating to patient care. A working knowledge of referral paths in the Newcastle area would be required. The practice uses SystmOne clinical programme.
Job Responsibilities
Job Summary
The post-holder will provide general secretarial support to the GPs, Practice Manager and Clinical Professionals involving a high standard of computing skills, administering the practices referral process, and providing support to the practice administrative systems and processes if needed.
Main Responsibilities
1. Computing
The post-holder will:
o Provide an efficient word processing service for GPs. This includes the typing of letters, reports, patient referrals and recording them on SystmOne.
o Type letters using eReferral (Choose and Book).
o Follow up any outstanding referrals.
2. Referrals
The post-holder will:
o Administer the referral process, making appointments using Choose and Book where necessary and to make private appointments where appropriate.
o Maintain appropriate and relevant filing and administrative systems so that written or computer information is easily accessible and secure.
o Monitor the practices overall referral rate with weekly statistical reports to the practice Manager.
o Deal effectively and quickly with all appropriate patient and/or clinician-initiated queries relating to eReferral appointments, referrals etc.
o Circulate updates relating to new referral criteria.
o Ensure all 2-week referrals are processed in a timely manner and monitor compliance.
3. Support to Practice Administrative Systems and Processes
The post-holder will:
o Work alongside the existing secretarial team and provide support to the reception or administration team as and when needed.
o Maintain the computer clinic system in an accurate and secure manner.
o Assist with the gathering of statistics and information when required.
4. Confidentiality
The post-holder will respect patient confidentiality and ensure that all sensitive information is handled appropriately.
5. Health & Safety
The post-holder will assist in promoting and maintaining health, safety and security as defined in the practice Health & Safety Policy.
6. Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues.
7. Personal/Professional Development
The post-holder will participate in any training programme implemented by the practice.
8. Quality
The post-holder will strive to maintain quality within the practice.
9. Communication
The post-holder will recognize the importance of effective communication within the team.
10. Contribution to the Implementation of Services
The post-holder will apply practice policies, standards and guidance.
This job description is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with the post holder. The post holder is required to carry out any reasonable duties that may be requested by the Partners and/or the Practice Manager. The post holder will be required to adhere to any practice requirements, or stipulations arising within a legislative context from a recognised and legitimate third party.
Person Specification
Qualifications
* Ability to use IT systems
* Previous experience of working in a GP Practice
* Medical secretary qualification
* Flexibility in working patterns
Experience
* Working Knowledge of SystmOne for Patient
* Understanding of referral patterns in the North East
* Familiarity with the operations of a GP Practice
* Familiarity of Medical Terminology
* Previous experience of working in primary or secondary care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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